India Filings — Annual Complaince - issue

I have paid Rs 18000/- for Annual compliance on March 03rd 2022. but after that I did any call/reply but I called on April 01st 2022 to know the status. Then they are telling that I have to pay the Penality which costs Rs21000/
I sent couple of emails of CEO, CTO but there is not proper response.Please do needful
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