India Flower Gift Shop — Cheated

Address:

Kolkata, West Bengal

Dear Consumer Court, We as Indians just can complain without being able to take any action on these kind of companies which are taking the consumer for a ride.We ordered a BLACK FOREST cake, Flowers and 500 gms of dry fruits to be delivered on 27th July 2015 Initially i was told the cake will be delivered in the morning so made a payment of 1700 on 26th July, hoping my cake will be delivered by 10 AM as it was a surprise to my father on his birthday This is how the saga unfolds, I call my father and wish him happy birthday on the morning hoping to hear back from him, so I call back the so called customer care of India Flower Gift Shop wanting to know when the order will be delivered, they check my order and say by 5 PM it will delivered, waited till 5 PM no change whole thing repeats, next promise is for 8 PM in between I ring them up some twenty times to follow up where many times they just bang the phone on you or disconnect the call Finally the customer representative tells me sir we don't have a half kilo Black forest cake, can I send 1 Kilo without dry fruits.I said no, so they only deliver a small set of flowers nothing close to what was promised...this is how my fathers birthday ends on day one On day two he had promised to send 1Kilo of dry fruits as he was not able to find the cake for 1/2 kilo, after repeated phone calls he agrees to send the dry fruits via courier, we were surprised to receive only 600 grams of dry fruits containing only Raisins and Cashew, they had excluded Almonds and Pistachios as initially promised The final recap of this incident is they did not delivery anything on time, i was cheated by 700 rupees, as promised they were supposed to deliver Flowers+Black Forest 500gms+ Dry fruit set 500 gms, there was no cake lousy flowers and was ripped of 700 rs Please take some action on these fraudsters, block their website before other go through the same agony, pain and time spent