India Flower Gift Shop — product not delivered & money not refunded - cake

Address:	New Delhi, Delhi, 110078
Website:	www.indiaflowergiftshop.com

Hi

I would like to bring this to your attention that i ordered a cake on 25-dec-2018 from india flower gift shop (Address -22/279, jodhpur gardens, 2nd floor, kolkata, kolkata district west bengal, india - 700045)

My order tracking id is "aenpvv".
Cake was supposed to be delivered to me on 26-dec-2018 between 08 am to 12 pm. When it was not delivered to me on that day i checked my order status on http://www.indiaflowergiftshop.com/track-order.html it was showing as pending. On next day i. E 27 dec, when i checked the status again it was showing their as delivered.

Post that i called them ([protected]) & asked them about my order & the representative on the call told me that she will the check the same & will let me know. I haven't received any call back from them. Then i called again on the same number however they did not responded to my call.
Then i called on their other number ([protected]) from my other number. Another person picked up the call this time, i told him the whole story & he also told that he will check the same & asked me to call back after sometime. After half an hour i called them again & he told me that your product has been delivered (Showing on their website as mentioned above).
But i clearly told him that the cake has not been delivered to me so please refund my money (Rs 855). Now either they are not responding to my calls or saying we will check the same, however no resolution has been provided so far.

I was checking on the consumer complaints website & there are more than 125 complaints which have been registered against this shop over the last 2 years & no strict action has been taken against this shop & only 6 complaints has been resolved. I am expecting a resolution for this complaint & looking forward for your response. Please take some stringent action so that they don't make fool of other people as they have been doing it from quite a long time

Request you to refund my money which i have already paid through credit card (Rs 855).

Thanks
Vishal thakur