India Flower Gift Shop — Refund of canceled order

Website:

It is online cake delivery

I have order 1cake amount 1049 on 23rd may . they have charge me midnight delivery charges but didn't deliever and when I contact them they said I order out of time but they agree to deliever sameday before 6pm. They don't deliever same day and said they will refund my money but now they are refusing to refund my money. They are not answering my calls. I have drop them mail too.