India Infoline Finance [IIFL] — 5paisa broker, no contract notes are received from 2nd september 2020 and nothing is being done to find out even the issue

India Infoline Finance [IIFL] — 5paisa broker, no contract notes are received from 2nd september 2020 and nothing is being done to find out even the issue

R ram1946 from Mumbai, Maharashtra

After dealing with this broker 5paisa i understand the real meaniing of a discount broker. You should not expect any service except ticket numbers of a truckload, grievance or compliance personnel will never bother to respond, nseor sebi cannot move them. May be an earthquake can move their office but not any of the personne. If at all u get response it will be idiotic and stupid never reating to your query. Above observation is based on the following: Aa) account 55284327 no contract notes are received from 2nd september 2020 and nothing is being done to find out even the issue. One illiterate mentions my inbox is full and i have blocked their mail. There cannot be a more stupid response from their technical team than this since i have been receiving the contract notes till 2nd septemebr 2020 in the same mail. No change in mail settings is done except making 5paisa mail as safe sender. Bb) the techninical team appears to be incompetent and simply state some stupid things. If the mail is not okay, then they could have suggested for an alternative mail. But they have no brains to think on that and prefer to keep quiet and ejoy at the cover of covid 19 when an oppoertunity exist not to work with diligence. Bb) my several complaints in this forum and allso nse and sebi have not moved them and i am sure that the company must be flooded with illiterates who do not know how to read and respond with a solution to query. Cc) when u ask for an account closure form, the broker support keeps mum and maintains a silence. This means they want me to continue with the stupid service as if i have married them. My advice never deal with broker notorious for the poor service and technical ability. Was this information helpful? No (0) Yes (0)
India Infoline Finance [IIFL] customer support has been notified about the posted complaint. Verified Support Sep 19, 2020 India Infoline Finance [IIFL] Customer Care's response Dear Sir, We understand that our official Ms Mahalaxmi has spoken to you and have addressed the concern to your satisfaction. Further for any query please contact[protected] or email [protected]@5paisa.com .You may also raise your concern from below link.https://forum.5paisa.com/portal/en/newticket. Team IIFL Sep 23, 2020 Updated by ram1946 AA)Please note the solution to the Issue was given and done by me and the IT team of 5Paisa never have anything to suggest except informing mail baox full etc. BB) When the lady talked to me I raised other issues like MPS stock buyback and Account closure form and Procedures, to which i was informed they will revert. but a truckload of mails and several calls to Customer care I do not know whether my application for MPS buyback has been processed. Request for Closure form and procedures also not received. CC) Presently when u lodge a complaint at the portal you will that is deleted without any action and closure. This is not a ISO practicing company and response is never received for any query except on one occasion. DD) I have lodged a Complaint with NSE now since nobody can move this broker except NSE or BSE.
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Comments

ram1946

from Mumbai, Maharashtra

It is nice to see the advice to see 5Paisa Forum Myarea. But all tickets are removed here without closing any ticket given by the system. I suggested a solution to change my Email ID and after that contract notes are received. There is no credit to %paisa since they have not done anything except sending a mail to me giving various reasons for not getting contract Note. I took up the matter with NSE with change of email ID option and the problem is resolved.

Regarding other matters like Query ON MPS Buy Back and Closure form has not been attended even after interaction with Customer care over Phone and support. very Poor service and I have decided to quit this broker since service is very important to me and not the charges.