[Resolved] India Infoline Finance [IIFL] — account opening free and margin refund

Dipraj Patra

from Bahula, West Bengal

Address:

713513

On 3-4may 2018 i received a call from (Sivani) iifl for opening a trading account.
She told me to send document like, pan card, bank statement, adhaar card from whatsapp, i sent her those details. I also made a payment of rupees 750 + 200 margin = 950 rupees, she sends me a client id dipraj97 and password.
She told me to change the pass. A few days later i contact her because the trading account has no bank details and the 200 rupee margin not showing.
But no answer, i also send an email at customergrievances
@indiainfoline.com but no answer. Now it 27/05/2018 still waiting but no answer.

I want 950 rupee refund.

(After all this i open a zerodha trading account, no problem has occurred)

I received pathetic customer service from iifl.

Refund my 950 rupees

+8 photos

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Jul 2, 2018

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

May 28, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We have raised this issue with our senior officials and you will receive the feedback shortly. Requesting you to allot some time to revert.

Regards,
Team IIFL.

Verified Support

Jun 01, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Sir,

We are working on your case & you will be receives final feedback till June 05, 2018.

For any further assistance, call our Customer Service No.[protected] or mail us [protected]@IIFL.com from your registered E-Mail ID.

Regards,
Team IIFL.