[Resolved]  India Infoline Finance [IIFL] — after full payment also loan not getting closed

Address:Bangalore, Karnataka

Sir,
I have cleared my loan(MF[protected] on 18th Nov which includes one day check bounce charges also as per their mail.
After payment Loan statement also shows zero due But there are not ready to close and asks payment of 3208 and says it is due.

As per repayment statement I am supposed to pay Rs. 2320000.00 and one cheque bounce charge is 590 total Rs. 2320590.00 I cleared and loan statement shows Amount Collected : Rs. 2320590.00.
31/10/2019 Amount received from National Automated Clearing House 0.00 17709.92 94787.04 (due as on 31stOct)
18/11/2019 Amount received from National Automated Clearing House 0.00
94787.04 0.00(zero due).

Still they ask 3208 as due and says total collected as 2317382 and asked many times where is my 3208 if total collcted is shows as less. No one answering this and keep on asking for this 3208 amount to pay.

even loan statement shows total collected as Rs. 2320590.00.
Please check and close my loan and share closing letter.
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Feb 14, 2020
Complaint marked as Resolved 
India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
Verified Support
Jan 13, 2020
India Infoline Finance [IIFL] Customer Care's response
Dear Customer,

We regret the inconvenienced caused to you.

We have raised this issue with our senior officials and you will receive feedback shortly.

Further we request you to can call us on [protected] / [protected] or click on below link for your concerns.

https://www.iifl.com/contact-us/home-loan/raise-a-request

Team IIFL.
Verified Support
Jan 14, 2020
India Infoline Finance [IIFL] Customer Care's response
Dear Customer,

We regret the inconvenienced caused to you.

We wish to infor you that, our loan team has reverted on your registered email id dated 04/01/2020 .Request you to refer the same.

Further we request you to can call us on [protected] / [protected] or click on below link for your concerns.

https://www.iifl.com/contact-us/home-loan/raise-a-request

Team IIFL.
Verified Support
Jan 14, 2020
India Infoline Finance [IIFL] Customer Care's response
Dear Customer,

We regret the inconvenienced caused to you.

We wish to infor you that, our loan team has reverted on your registered email id dated 14/01/2020 .Request you to refer the same.

Further we request you to can call us on [protected] / [protected] or click on below link for your concerns.

https://www.iifl.com/contact-us/home-loan/raise-a-request

Team IIFL.
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