[Resolved]  India Infoline Finance [IIFL] — application for immediate action regarding gold loan fraud.

Address:

Ranchi, Jharkhand, 834001

Subject: application for immediate action regarding gold loan fraud.

Ref: gl5789397

Sir,

This is with reference to the gold loan fraud done by the company with me. I raj kumar want to inform you that even after making various efforts from my side, in order to get this matter resolved out of the court, all my efforts have been proved useless. Recently as the last resort, i visited the ranchi branch of iifl gold loans, where i met the branch manager who assured me that the matter would get resolved in two months time and i will receive compensation from the company, also gave me receiving on the copy of emails sent by me to the company. But now it has been three months from that day of meeting and there is still no response from the company for resolving the matter.

Being the company at fault, my credit score has got damaged, i am facing further loss of credit and my reputation has suffered a lot. I am facing serious mental and physical stress.

All this is very frustrating and leading to my mental and physical harassment. So its my appeal to you, to rectify my damaged credit score as i am ready to repay the balance loan amount if the items intact with the bank are returned to me or else the bank pay me the resale value over and above the loan amount as the present market value of : bangle - 26.4 gm & 2 studds - 4.3 gm is rs.1, 10, 000 (Approx.).”

Otherwise, i would be forced to take legal action against the company and its officials for mental and physical harassment, defamation, fraud that has come to me due to this company.

For your kind attention i am once again inclosing the entire matter below:

“with reference to the above mentioned subject i raj kumar residing in ranchi, jharkhand, became loan holder at iifl ranchi gopal complex branch on 30/11/2015 for rs.2, 25, 199 after pledging gold items.

On 28/05/2016 when i visited your branch for loan repayment and releasing the pledged items, the packet was brought to us and opened. And to our surprise the bangle was missing from the packet. To this, when asked, the branch manager informed us about scam at the branch by the previous branch manager along with some employees. He also said that enquiry and verification are going on the scam and our bangle will be restored to us shortly.

Further, he suggested us to make part payment and get other items released, but since the packet will be empty after part release, they kept 2 studds with the bank. The bank also said that i will not be charged interest for the balance loan.

Even after all these efforts i get calls for repayment of loan and interest, although there is no information about the missing bangle. I also received notice for loan recall and pre sale (Attached) from head office. It means that the scam and other matter were not informed to head office.

All this is very frustrating and leading to my mental and physical harassment. So its my appeal to you, to rectify my damaged credit score as i am ready to repay the balance loan amount if the items intact with the bank are returned to me or else the bank pay me the resale value over and above the loan amount as the present market value of : bangle - 26.4 gm & 2 studds - 4.3 gm is rs.1, 10, 000 (Approx.).”

Emails, letters that i have sent to the company till now.

· i had mailed this application on your email id ([protected]@indiainfoline.com & [protected]@indiainfoline.com) on 2nd november’2016 and in return mail came to us with reference no. 01932744 & 01932741, it stated that your customer executive will contact us within 3 days but i didn’t get any such response.

· posted letters dated 18th november 2018 to iifl mumbai office, kolkata office, ranchi office.

· again mailed on 2nd september 2018 to [protected]@iifl.com, [protected]@iifl.com, [protected]@iifl.com and this mail was received by the branch manager at iifl ranchi branch.

With regards

Raj kumar

Mob: [protected]