[Resolved]  India Infoline Finance [IIFL] — Audacity

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560084

Dear team,

This is with reference to the gl7685145, which i had pledged 2 weeks back in babusabpalya branch, i decided to release the gold, and i asked for instructions with your executives in babusabpalya branch, ispoke to priya who informed to transfer the amount online since it it 1 lakh and they cannot accept cash transactions.

However the instructions were not given to me clearly, she advice initially to send the reference number after making the transactions,

She had given me the executive naveen's wats up number, who sent me a screen shot of the iifl account number, who again did not instruct me that i should be adding the gl number for trasfer.
I had to transfer the amount on two different days, as the banks allows to transfer only 50k one day, anyways i made the transfer and sent the reference number,, after two days i tried reaching priya and there no response.

Hence i visited the branch directly and spoke to priya who informed me that i have to send the bank statment, when i asked her why this was not told me earlier she informed me that screen shot was sent.. How on earth i am supposed to understand that i dont know.

Anyways there were two other gold loans which i released by paying cash, and there was some numbers written on one on the 2000 rs note, for which priya told me she cant accept the money as there is something written on it, i informed priya that i had taken permission from office and come and that i dont have neither the time or cash to give a clean 2000 rs note, for which she accepted.

So now when i had to collect the gold from the counter, executive naveen raised the same issue again telling that he cannot accent 2000rs note as there is something written on it.. So i had to explain again what explained to priya... This is a clear case of communication gap with your employees, and morever the branch is not very big that naveen was not able to hear the conversation i had with priya, he was right behind priya which is a very small office for anyone to overhear the conversation, and there was no reason for naveen to ask me the same question again.

So.. Ya i sent the bank statement on monday morning, and called priya who informed me that she will call be by 12:30pm and i can collect the gold, i did not get any response from her yet again, i called her at 12:30 pm who informed me that she is yet to get the approval, anyways i had to release that other two gl so i visited the branch directly, spoke to priya who informed me that she is yet to get the approval since i did not add the gl number in the transfer and that she will call be by 05:30 pm.

She did not call me yet again, i tried calling her this morning, and the call was not answered by her, after 1 hr i get a call from naveen executive, who rather rude enough, who asked me the send the bank statement yet again. I told him i had already sent, for which her send it is in pdf format which requires a password,,, i told him i will give the password, for which he said he would need the copy of passbook, which i dont have and he was rude enough and had the audacity to tell me that i was in wrong and did not follow the instructions clearly when making the transfer,.. So i tried calling priya again after having the conversation with priya who did not answer the call, i have attached the call recordings for your reference.

I believe you are doing this purposefully to collect the interest... You guys are testing the patience to the core... I am not going to pay single interest from the day the amount was transferred for your staff's mistake.

I have attached all the screen shots and calls for your reference.

My question is why did none of the executive did not instruct me verbally or over the phone that i have to add the loan number while making the transer?

Please have this sorted at the earliest, or i make have to take this legally.

Regards,
Anitha
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