[Resolved]  India Infoline Finance [IIFL] — Complaint reg loans: 729240 & 759849

Address:

517501

Hello IIFL,
The mentioned loans in the subject are floating interest rate and are issued at 12.35% for us. We have requested for reduction in the interest with respect to current market rate on January 7th 2017. We have been following up with your zonal manager, local ofc manager and OPS. Around 10 to 15 complain numbers are raised, but no action has been taken on this issue.
So far in my experience with financial institutions, this the worst experience i faced. While you delayed on reducing the interest rate for 5 months, every month we ended up paying around 60K/- inr. For every effort we put to get better service from your organisation, you only proved that our efforts are of no use. Finally when we decided to foreclose our loan, it has been over 3 weeks after we placed request for foreclosure and still the foreclosure letter is not generated.
Hope my complaint get your attention and someone from your Organisation take the responsibility of solving this issue.