[Resolved] India Infoline Finance [IIFL] — deduction of annual fees without using last 3-4 years

eramit03

from Mumbai, Maharashtra

Address:

Nashik, Maharashtra, 422011

I am having IIFL user id AMITBS24, but due to financial problem i am unable to use my account and same thing i have informed to their executive also. And also requested to close my account or not to deduct the annual maintenance fees. But every time they are deducting annual fees including penalty through selling off my equities without my permission.
I also informed that i have forget the password for online login and unable to login because they have not register my mobile number to recover the password.
One side they say my mobile no. is not register, other side they send me SMS regularly for deduction of charges.
I want waive off my all deducted money and immediate close my account.

Regards
Amit Kr Singhal

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Jul 12, 2019

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Customer,

We have raised this issue with our senior officials and you will receive feedback shortly. Kindly allot some time to revert.

Further you can call us on[protected] or mark a mail on [protected]@iifl.com. for your concerns.

Team IIFL.

Verified Support

Jun 10, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Customer,

We hope that you have received a call from our senior officials & they have addressed in detailed about your concerns.

Further, you can call us on Customer Service No.[protected] or mark us a mail on [protected]@iifl.com from your registered E-Mail ID for your concerns.

Team IIFL.