[Resolved]  India Infoline Finance [IIFL] — don't want moratorium kindly debit my emi.

Dear iifl team,

I am already informed you that though mail, i am not interested in moratorium.

Kindly debit my emi.

Regards
Puneet kumar
[protected]
Account number-867129


Sent from my iphone

Begin forwarded message:

From: iifl home finance ltd
Date: 3 may 2020 at 5:19:45 pm ist
To: [protected]@gmail.com
Subject: moratorium confirmed on your iifl loan account no. 867129
Reply-to: iifl home finance ltd



Dear customer,

Greetings from iifl home finance ltd.!

We care for you and hope you are safe at home amidst these unsettling times.

We are pleased to inform you that your request for moratorium on your loan account no. 867129 is being processed and shall be effected for the month of may'20.

Please note that interest shall continue to accrue, on the outstanding amount of your loan amount during the moratorium period. Revised tentative terms of your loan account w. E. F june'2020 are as enclosed below:

Particular existing loan revised loan
Emi (Rs.) 32653 32653
Tenure (Months) 164 167
If you wish to switch to your original emi/tenure, you can make part payment by visisting to the nearest branch or online using quick pay.

If you have any further queries regarding moratorium and its implication, you may read our faqs.

We value your patronage and appreciate your confidence in us.

Warm regards,
Iifl home finance team
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Aug 13, 2021
Complaint marked as Resolved 
India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
May 04, 2020
Updated by Puneetkpl
So please debit my emi on 05/05/2020.
Verified Support
May 07, 2020
India Infoline Finance [IIFL] Customer Care's response
Dear Customer,

We are known for our exceptional attention in details and we regret that we missed the mark in your case. We understand that your query have been addressed to your satisfaction.

Further, you can call us on [protected] / [protected] or click on below link for your concerns.

https://www.iifl.com/contact-us/home-loan/raise-a-request.

Team IIFL
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