[Resolved]  India Infoline Finance [IIFL] — foreclosure letter and lod not being provided

I have requested for a foreclosure letter and lod from iifl for my loan account number 726946 15 days ago (Re:[# 1520086 #] foreclosure statement_726946_vinoth p_[protected], and there is no proper response from iifl. Walked in to the chennai branch and they asked us to contact the customer care, which i did and the agent said will receive the lod same day and foreclosure letter in 2 weeks. Have called them more than 15 times and everytime they say we have increased the priority and we will provide the foreclosure letter shortly. Currently am overseas and not able to contact customer care from outside india and not able to reach out to them. After i made a complaint over twitter and raised an alarm, the customer care contacted me on 10th september 2020 and promised me that i will get the foreclosure and lod by 11th september 2020. I have not received the foreclosure letter and lod yet and now they are stating concern team will contact me. What is the problem in releasing the foreclosure letter as requested by the customer.

This is really disturbing as i have another bank loan sanctioned and they need the foreclosure letter to proceed with that loan. Already this month emi is taken by iifl, though i raised a request before that.

Can you please take action and ask them to provide the foreclosure letter and lod at the earliest.