[Resolved] India Infoline Finance [IIFL] — Gold loan refund after auction

Manan kharsani

from Ahmedabad, Gujarat

Aug 30, 2022

Address:

Shyamal Cross Road, Sachin Tower

Hi,
Im Manan Amitkumar Kharsani
I had gold loan from IIFL Ahmedabad Bopal Branch.. My Gold was Auctioned and IIFL sand me Latter of my refund amount..
From last 15 days im continuously asking my branch For Refund.i submitted my account detail and cheque aswell with name printed on it but there is no satisfied replay from branch..thay told me that we mailed your process but there is no response from mains..thay told me dont call me.."upar se jab aayega tab aap main aa jayega refund ". This is not the way to talk with costomer
That is not costomers lookout i need my refund ass soon as possible..

I mailed my cheque on [protected]@indiainfoline.com and submitted my cheque and bank detail but from there side also no responce from last 7 days..

I need my amount back..refund it on urgent basis..

Your unsatisfied costomer
Manan Kharsani

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Oct 4, 2022

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2022

India Infoline Finance [IIFL] Customer Care's response Dear Sir, With reference to the we would like to inform you that we are not the concerned department to handle your request/queries since the loan account is booked under IIFL Home Finance Limited.

The consumer may raise a request/complaint for IIFL Home loans via request link https://www.iifl.com/contact-us/home-loan/raise-a-request. Or contact[protected] for resolution of the issue/request.
^Bijal