[Resolved]  India Infoline Finance [IIFL] — Gold Loan Repayment

Address:

New Delhi, Delhi, 110015

I am a repeat customer of IIFL Gold Loan. Require support to Repay my loan no. GL6545516 immediately.

Forced to write the complaint, as i am appalled at the behaviour of Mr. Naveen Kr Vashisht Branch Manager at IIFL Bali Nagar branch New Delhi.

In the current times of demonitization, giving out cash has become difficult. However fully agree that I have to pay my Loan. With the same intent in mind went to the Bank Manager on 7/12/2016 at 5.20 pm to solve the problem by requesting the following options :

1.) Current Dated Cheque to be accepted & Gold to be handed over after the Realisation- The same was refused as their is no such Guideline to calculate Total Repayment amount.

2.) RTGS/NEFT Payment : I was informed that RTGS Payment is accepted but GOLD is handed over after payment of 2 or 3 days extra interest in cash (post the transaction) .When asked for a clarification & all I was told this is as per the Guideline.

The Branch Manger did not show any support & was more keen that i pay installment due instead of helping me to repay .

Request the Team to take the matter on priority.

Regards

Neelam Arora