[Resolved]  India Infoline Finance [IIFL] — Gold loan wrong information & excuse

Address:Mumbai City, Maharashtra, 4000104

Hi
Respected sir/madam
I my self mr. Nagraj ramayya togi having gold loan in your borivali branch my gl no is 5642403.5558949&5587506. Sir with out my knoweldege with out any information or notice they have put my gold in auction on 2nd may i had paid 1400/-rs as interest of 5587506 that time mr. Mahendra shukla was the in charge when i ask for my other gl status he reply me we cant provide you because of renevotion i agreed suddenly after week mr. Himanshu informed me that your two gl a/c no 564203 & 5558949 has gone to auction when i ask for the notice pod (Proof of delevery) he failed but he called to auction department they has given me 24 hrs time then also i manged next day when i viste to branch with money he has waited for half an hour answering me that auction department person is not picking up the phone i asked why mr shukal has given wrong information if he had inform me on 2nd may i used arrange and i also given a business of 5lac client name are mr. Vishnu shankar patel & pooja parab sir i am dealing with your company since from 2011
Ir i am very disappointed with your services till now i never got a solution of my problem
My contact no is [protected]/[protected]
I hope you will do your necessary and needful for me

Thanking you
Your faithfully
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Jul 1, 2016
Complaint marked as Resolved 
India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
Verified Support
May 31, 2016
India Infoline Finance [IIFL] Customer Care's response
With regards to your complaint raised. We would request you to call on[protected] or write to us on [protected]@indiainfoline.com
Regards,
IIFL
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