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India Infoline Finance [IIFL]

[Resolved]  India Infoline Finance [IIFL] — Home loan

Address:Chennai, Tamil Nadu, 600078

Hi,

I am a customer of iifl nri home loan. I want to highlight they have zero customer service. No option for people living in abroad to contact iifl customer care. I tried mailing [protected]@iifl.com for more than three times and no response even for one mail for more than a month wherein their SLA is three days.

I asked how to make part payment for my home loan ? Even for that query they are not responding.

Another query I asked for, they charged me additional 10000rs for insurance without any reason . I found this when I received the policy document from icici. They did not respond for this as well.

I will call chennai kk nagar branch daily midnight my time by staying awake just to get answers for my queries but they never answered till date.
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Jul 6, 2017
Complaint marked as Resolved 
India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
Jun 05, 2017
Updated by enggnet04 The home loan # is 788893 for the above complaint.
Verified Support
Jun 05, 2017
India Infoline Finance [IIFL] Customer Care's response Sir / Madam,

Request you to share your Loan No. / Mobile Number with us so that concerned team will reach out to you soon.

Regards,
Team IIFL.
Jun 05, 2017
Updated by enggnet04 My loan number is 788893

Mobile number : +1 [protected]

This is usa mobile number and you have to call me not my dad chennai number since he don't have information on my loan though he is poa for my loan.
Jul 06, 2017
Updated by enggnet04 Even after one month of raising this complaint they are not even answering my query exactly for looting money in sake of insurance for my new home. They looted additional 750rs in pre emi. I hate them and they are giving my mental pressure of choosing them for my home loan.
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Comments

Submit 5715(service tax + charges ) cheque in boisar office on dated 21.04.2017 Friday for reduce interest rate.
Loan No- 717682
Still date no progress on my request.
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