[Resolved] India Infoline Finance [IIFL] — Home Loan Foreclosure - Documents and Excess Refund

RUSSELL DIAS

Address:

No 306/310, Parikh Commercial Centre Premium Park, Agashi Rd, Above OTW Hotel, Boling, Virar West, Maharashtra - 401303

Loan No: 725973
Customer Name: Russell Dias
Tickets Raised: 1725616 & 1705931

As per IIFL records, my home loan was closed on Oct 23, 2020.
I was promised to receive refund of the excess amount that was paid as per the foreclosure letter. The refund was said to be received within 3 business days of the loan closure. As requested by IIFLs customer care, I had submitted a cancelled cheque on Oct 22, 2020 for this purpose.

It is now 15 business days from the date the loan has been closed and I have still not received the refund for the excess amount.

In addition, I have not yet received the Original Sale Agreement, NOC, security cheques and other documents yet and no intimation received from IIFL home loan branch office till now.

Please be proactive and provide the refund and documents ASAP.

IT IS SAD THAT CUSTOMERS CANT CHARGE YOU INTEREST FOR HOLDING THEIR MONEY!!!

Regards,
Russell Dias

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Aug 12, 2021

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2020

India Infoline Finance [IIFL] Customer Care's response Dear Sir, We have noted down your concern and have forwarded the same to respective team, we shall keep you updated with the status at the earliest. You can call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL