[Resolved]  India Infoline Finance [IIFL] — home loan payment issues

Dear Sir,
As per schedule my home loan EMI due was on 5th of every month. But this month on February 5th only 781/- RS was debited from my account out of 22897. I raised request regarding this issue. My ticket number is 127116. Till date my issue was not resolved. I contacted their executive also but no one resolved this issue. Yesterday[protected] their executive called and asked me to pay the remaining amount 22116 through online. I did but showing an amount of 808.13 as penalty charges.
Their was no mistake from my side I have enough amount in my account. And also out of 22897 they taken only 781 through ECS. How they take partial amount through ECS as it was electronic process.

I am asking IIFL to resolve my issue as early as possible and also to waive off my penalty charges because problem was with your system only not with me.
My loan account number was 811489