[Resolved] India Infoline Finance [IIFL]

[Resolved] India Infoline Finance [IIFL] — Home Loan-PM Subsidy

A amitlko from Lucknow, Uttar Pradesh Apr 20, 2022 May 6, 2022 This thread was updated on May 6, 2022

Hi, I have owe home loan from IIFL in 2019 and submitted all the required documents related to loan and PM subsidy. From 2019 to Feb 2022 I had followed with customer care and tried to visit branch but no body gave me correct answer, every customer care executive only asked to wait for 60days and in branch they do have any information they only transfer responsibility to customer care executive, even no one interested to pick customer call. I have got an email that a couple of days before that says "We do not have received any application form from your side for PM subsidy" and customer care guys tole me that now PM subsidy has been stopped from Govt. side. I'm unable to understand in 2-3yrs no body have response related to this and suddenly saying haven't received application form after multiple followup. Is it good way to work? IIFL is just cheating customer to pay EMI just because they hold property paper. Was this information helpful? No (0) Yes (0)
Jun 8, 2022 Complaint marked as Resolved India Infoline Finance [IIFL] customer support has been notified about the posted complaint. Verified Support Apr 25, 2022 India Infoline Finance [IIFL] Customer Care's response Dear Sir, With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you. https://www.iifl.com/contact-us/home-loan/raise-a-request Team IIFL Apr 25, 2022 Updated by amitlko Dear Sir, I have mailed and called on customer care multiple times but no body taking customer request seriously. Thanks Verified Support May 06, 2022 India Infoline Finance [IIFL] Customer Care's response Dear Sir, With reference to the we would like to inform you that we are not the concerned department to handle your request/queries since the loan account is booked under IIFL Home Finance Limited. The consumer may raise a request/complaint for IIFL Home loans via request link https://www.iifl.com/contact-us/home-loan/raise-a-request. Or contact[protected] for resolution of the issue/request. ^Sapna
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