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India Infoline Finance [IIFL]

[Resolved]  India Infoline Finance [IIFL] — iifl gold loan refund post auction.

My name is renu rana, my gold loan a/c no is gl 9889290 & gl 9963797 which was auctioned in nov/ dec 2019. I gave a message from iifl about refund. I submit my accounts details on 10/02/20. But my refund amount of rs. 11289 is still pending. I regularly follow up with iifl indirapuram branch staff, but there is no satisfying answer till date.in these epidemic corona lockdown circumtances i need that much amount very urgent.
Therefore, i request to please help me to refund my post auction amount of rs. 11289/- as soon as possible.
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May 20, 2020
Complaint marked as Resolved 
India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
Verified Support
Apr 18, 2020
India Infoline Finance [IIFL] Customer Care's response Dear Sir/Madam,

We wish to inform you that, we have reverted on your email id dated 17/04/2020 for the query raised by you. Request you to refer the same. Further you can call us on [protected] / [protected] or click on below link for your concerns.

https://www.iifl.com/contact-us/home-loan/raise-a-request

Warm Regards,
Sapna
IIFL
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Comments

Hi,
Im Manan Amitkumar Kharsani
I had gold loan from IIFL Ahmedabad Bopal Branch.. My Gold was Auctioned and IIFL sand me Latter of my refund amount..
From last 15 days im continuously asking my branch For Refund.i submitted my account detail and cheque aswell with name printed on it but there is no satisfied replay from branch..thay told me that we mailed your process but there is no response from mains..thay told me dont call me.."upar se jab aayega tab aap main aa jayega refund ". This is not the way to talk with costomer
That is not costomers lookout i need my refund ass soon as possible..

I mailed my cheque on [protected]@indiainfoline.com and submitted my cheque and bank detail but from there side also no responce from last 7 days..

I need my amount back..refund it on urgent basis..

Your unsatisfied costomer
Manan Kharsani
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