[Resolved] India Infoline Finance [IIFL]

[Resolved] India Infoline Finance [IIFL] — IIFL looted my money

K Kamesh312 from Bangalore, Karnataka

Hi, Iifl looted my money unknowingly. Traders be alert. If they send you contract note to your address they will charge 57rs. And when you enquire about that they then say it is through normal post. For normal post would it cost 57rs. Unknowingly these people ate my money. I composed a big email and sent them my concern regarding the charges. They sent me a reply with 1 line. It happend to me twice. Just think of it.in the website itself it is mentioned as courier. How can they say now as normal post. Check this link https://ttweb.indiainfoline.com/trade/ProductsAndServices/EquityBrokeragePlan.as...⇄ I didn't get even a single digital contract note to my address till today. I am getting contract notes to my email address. If my account is mapped with physical how can i get contract notes to my email? Can you answer this. I was said address might be wrong when i called you people. If that is the case how am i getting dividend cheques to my address. Why cant you people share pods to me. Why cant you share courier numbers. I am using this account from 8 years. Till now no relationship manager intimated me about the charges. These people are saying now its through normal by charging 57rs. Normal post wont cost them more than 10rs. I was charged with more than 25000 rs unknowingly. You cant see these charges anywhere. If you activate your account you have to manually go and change from physical mode.in this digital world will anyone opt for physical mode to be sent to your address. By doing this these people eat money. Many people wont know this. They will call and ask us to take mutual funds many times. For these charges no one has called. I called them 5 times. I asked them to escalate the call. Twice they said their manager will call me back. But no one called. Finally i called myself again to talk to superior. She promised me to call by friday. But no one called. Once money is there at their end they will loot. Consumers please check your accounts get rid of this iifl looting. I am a victim. I lost lot of money. They wont even respond properly. Please please be aware of these charges. Was this information helpful? No (0) Yes (0)
Aug 10, 2017 Complaint marked as Resolved India Infoline Finance [IIFL] customer support has been notified about the posted complaint. Jun 27, 2017 Updated by Kamesh312 Clearly written courier in the site now saying normal post Verified Support Jun 28, 2017 India Infoline Finance [IIFL] Customer Care's response Kamesh Sir, We request you to share the Login ID / Registered Contact no. so that our senior officials can give a callback to you for the feedback. Regards, Team IIFL. Jun 28, 2017 Updated by Kamesh312 My login id is BUPAVANI Verified Support Jun 28, 2017 India Infoline Finance [IIFL] Customer Care's response Kamesh Sir, We have raised your request to concerned dept. & you will get the feedback shortly. Kindly give us some time. Regards, Team IIFL. Jul 03, 2017 Updated by Kamesh312 Till now I didn't get courier numbers. I am asking you people from 2 weeks. If it is really sent why were you people not able to share information. Verified Support Jul 03, 2017 India Infoline Finance [IIFL] Customer Care's response Kamesh Sir, We request you to check your IIFL registered Mail-ID for the feedback given to your query. Regards, Team IIFL. Jul 04, 2017 Updated by Kamesh312 With regards to your mail, please note that your account was mapped for physical receipt of statements and since we did not receive any request for converting the same in digital mode in the past, the charges have been levied as per the intimation sent. [protected][protected] I got above message from you people. There is nothing new here. I replied to that email to give the courier numbers. I sent this 5 days.ago.No one replied. I sent mail to branch head. I didnt get any response from him as well. If you people charge money for courier what is the problem to share courier numbers? How many days you people need to share. I will lodge complaint with sebi in scores.gov.in Verified Support Jul 05, 2017 India Infoline Finance [IIFL] Customer Care's response Kamesh Sir, We request you to check again the IIFL registered Mail-ID for the feedback given to your latest query. Regards, Team IIFL. Jul 05, 2017 Updated by Kamesh312 I got the same details which I got earlier. I got pdf document of my contract note details. I didnt see any courier details there. How can I track. The document which was sent to me is the same which was sent earlier. If you people really sent couriers to me what is the harm in sharing courier numbers? Jul 05, 2017 Updated by Kamesh312 When I forcely asked to share courier numbers now you are saying it is through normal post. Check the email from you people. How can you people change your words. It means you people really didn't sent. How can you use in website as courier if you send through normal post. How can you charge 57 Rs for normal post. I didn't get even a single digital contract till now to my address. If you sent provide me the proofs else i should get my charged money back. Why were you people afraid to talk. I used to sent bulk number of emails atleast i didnt receive a single call from your end. Verified Support Jul 06, 2017 India Infoline Finance [IIFL] Customer Care's response Kamesh Sir, We request you to check again the IIFL registered Mail-ID for the feedback that will be given to you soon. Regards, Team IIFL. Jul 07, 2017 Updated by Kamesh312 I didn't get any email sir. Verified Support Jul 08, 2017 India Infoline Finance [IIFL] Customer Care's response Kamesh Sir, We request you to check again the IIFL registered Mail-ID for the feedback that will be given to you soon. Request you to give us sometime. Regards, Team IIFL. Jul 11, 2017 Updated by Kamesh312 What feedback have you sent. Again the same story. You people are not even answering my question. Finally one person called me she is not able to answer and i was said she will arrange call back from her senior. Till now no one called. You people looted my money. Not even able to show me the proofs i have received. Atleast show me where I have agreed to send physical copy to my address. While opening account did I opted that?If ya show me that I will keep quite. Without sending digital contract notes you people debited money from my account. There is nothing new in email which you are sending. 1) Either you have to reverse my money 2) Else show me where I have opted to send physical note and if I opted provide me the courier numbers. 3) Else mention in email like you people have looted my money. Jul 12, 2017 Updated by Kamesh312 Why were you not able to reply? Verified Support Aug 21, 2017 India Infoline Finance [IIFL] Customer Care's response Kamesh Sir, We request you to refer to IIFL registered Mail-ID for noted code by you for the feedback given to your query. Regards, Team IIFL. Aug 22, 2017 Updated by Kamesh312 I don't know how IIFL marked this resolved. Finally IIFL returned 3 months charges only. They have been charging for 7 years. There is no justification of charging 57rs for normal post also for sending contract note.
1 Comment	Share
Submit Close