[Resolved]  India Infoline Finance [IIFL] — Incorrect brokerage charges levied by IIFL - Unsatisfied ! (Case ID:[protected]

Address:	Ahmedabad, Gujarat, 380015
Website:	www.indiainfoline.com

To whomsoever, it may concern.

I am Vishal Doshi and this is in regards to my IIFL account "INFOVISH".

I am holding an account with IIFL since a long time and very active investor till date with all 100% online trading. You can very well check the past records. I was very much satisfied until I came across a weird brokerage charges levied by you, especially in F&O.

I was trading in F&O since last many years and was charged with Rs. 50 per trade, i.e. Rs. 50 for buy and Rs. 50 for sell. But October 2015 onwards, the charges mounted upto almost 1% per trade without prior intimation. That comes to really a huge amount if you calculate brokerage plus taxes from October 2015 till date. I was informed by no one whereas it is RM who is sole responsible to inform me about this. If I was being told about these, I would have terminated my relation with IIFL. But thanks to my CA who let me knew about these charges while filing income tax. I then discussed the matter with my lawyer and was being told to inform you first and then to take further steps, if needed.

I hereby by this medium request you to revert all these charges including brokerage and all taxes within a week. I expect you to revert back within 2 days with status of this matter, or else I will have to rediscuss this matter with my lawyer and discuss the case with SEBI.

On the other side, please do not call to convince to reduce the brokerage charges from now, because I do not want to close my account since I am satisfied with the UI you have provided and is uncomparable.

I am a Project manager in a Software Company, so you can very well understand how I can post this into different mediums with statement and screenshots if the matter won't get solved in a week. I have all these information offline too.

Please find attached statement and below brokerage charged wrongly from October 2015.

Buy Brokerage as per IIFL: 14, 117.44
Buy Brokerage as per me: 8, 800
OverCharged by: 5, 317.44

Sell Brokerage as per IIFL: 12, 696.55
Sell Brokerage as per me: 8, 050
Overcharged by: 4, 646.55

Total overcharged: 9, 963.99 PLUS Taxes.

Looking for prompt and positive response from your end as soon as possible. Please do inform by email and sms once you revert the charges.

In case, you charged as before i.e. Rs. 50 per trade, then prove it.