India Infoline Finance [IIFL] — India Infoline Finance [IIFL] foreclosure letter not provided on time

India Infoline Finance [IIFL] — India Infoline Finance [IIFL] foreclosure letter not provided on time

E ergovindnamdev from Indore, Madhya Pradesh May 12, 2023 May 15, 2023 This thread was updated on May 15, 2023

I requested to foreclose latter of my Home loan account(#IL[protected] on 24 April 2023 and today is 12th May 2023. I tried to call him but his lines are busy. Not able to connect them. Even I did not get any update on my request. My Request number is - 7217237 as shared by the caller. I don't want to pay any additional due to this delay. I request last month because I want to pay the amount before the EMI date but still waiting for their response. Was this information helpful? No (0) Yes (0)
India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
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India Infoline Finance [IIFL] Customer Care

from Mumbai, Maharashtra

May 15, 2023

Verified Support

Dear Sir, With reference to this we would like to inform you that we are not the concerned department to handle your request/queries since the loan account is booked under IIFL Home Finance Limited.

The consumer may raise a request/complaint for IIFL Home loans via request link https://www.iifl.com/contact-us/home-loan/raise-a-request. Or contact[protected] for resolution of the issue/request.
^Bijal

ergovindnamdev's [Complaint's author] reply, May 17, 2023

Hello,

Thanks for sharing the details but there is no option to rise a request for foreclose. How customers can rise a request. Also, your customer care lines are not taking calls.

What customers can do to get the foreclose latter?

your services are very bag for customers. I will not prefer any one to gowith you. You are mentioning this that we take care of customer but ideally you are not doing that.

Can you please let me know how can I get my latter, it's very urgent.

Thanks.