[Resolved] India Infoline Finance [IIFL] — lack of administration on loan account

NathKumar

from Robertsonpet, Karnataka

Website:

www.iihfl.com

I took a home loan from iihfl about 2 years back and also applied for pmay which i have not got any update till date. Suddenly i get a message stating my document is not complete. Can you answer the below questions then?
1. How you can proceed a loan without complete documents?
2. Your executives did not know the process?
3. I gave all the docent and effidevit as well for which your executive took extra cash from me without any receipt. Where are those documents then?
4. Why you came back after almost 2 years if the documents are not complete (Though it was all submitted not once but probably 3 times)
5. Your branch or executive is misplacing the documents and why customer should run around. Why can't i expect your people to reach out to me and collect another copy? I definitely can expect that after all i took quite a home loan from iihfl.
#
Now next is...
1. How can you increase the interest rate by 1% within 6 months gap when there is no increase or change in repo rates by rbi?
2. Why you yourself decide to change the rate toying with tenure and emi amount?
#
There is no grievance cell of this company. It is all same contact number and email which they do not even reply in at least 3 months.

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Feb 23, 2019

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Customer,

We sincerely regret if any inconvenience caused to you, we request you to share your account Details and preferred time to talk(if any) in private message so that our officials will get back to you.

Further for any assistance in future you can call our Customer Service on [protected] / [protected] or mark a mail on [protected]@IIFL.com from your registered E-Mail ID for your concerns.

Regards,
Team IIFL.

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Comments

Rajasekar068

from Tirunelveli, Tamil Nadu

My loan acc number SL1071502, I requested to close my loan account ..paid full amount with prepaycharges..and I requested them to send noc...but they are not closing my account and not sending noc to me.Till now they didn't send noc.they said to wait for 3 to 5 days ..I waited almost 10days.l sending so many mails and they are giving so may ref no

Imadia Tube

from Mumbai, Maharashtra

Dear iifl

On 16.jan.2019 Ritesh patil catch my vehicle in thane mumbai vehicle yard without any reason I have paid my All due amount of vehiles loan

If you contact me I will give all proove
Any officer PlZ
[protected]

Imadia Tube's reply, Jan 21, 2019

It's my proove