[Resolved]  India Infoline Finance [IIFL] — Lack of response for my De-register NACH request

Dear Sir/Madam,

This complaint regards the Loan account number: SL3093183 and the De-register NACH request number: M1290120.

I have recently ordered BYJU'S Tablet program on 12.12.2021 and the executive from BYJU'S has arranged the loan for the amount Rs. ₹ 66, 308 (Principal Outstanding (POS)) on 12.12.2021. During that time I have e-signed the loan agreement and obliqued to pay 6, 000/- per month which is effective from Feb 06, 2022, onwards.

After receiving the product on 17.12.2021, we have found the product is of no use for our child and we have decided to return back. So, we have sent the cancellation request to BYJU's on 20.12.2021 and they have accepted my refund request.

As we have decided to return the product, I have requested you to De-register NACH mandated on 20.12.2021. I have got the reply that an update of my request will be shared with me within 3-5 business days. However, I have not received any update regarding the De-register NACH request.

For your kind perusal, the cancellation request raised to BYJU'S and the response that I received from BYJU's were enclosed for your kind perusal.

Please take immediate action to de-register NACH and close the loan account as early as possible.

Regards,
Karthick