India Infoline Finance [IIFL] — Lost my share certificate and then closed my complaint without resolving

)Lost 2 share certificates namely 1)gujarat narmada fertilizers 2)tamil nadu steel tubes

Client number - FEDGEEVE
Mr.Amit has lost 2 share certificates more than 2 yrs back and very unprofessional in his entire handling.Very bad service and customer support. They have'nt resolved this issue yet.Instead of being responsible and taking care of the certificates he very nicely lost it and giving excuses, how careless behaviour from IIFL side. Around a year back or so after multiple complaints and mail threads they sent an email stating that the person whose share certificates is lost has to be in Mumbai and go with Mr.Amit to police station for the formalities.But the person is always travelling and very busy and was'nt able to come to Mumbai as yet.My simple question is Why should I go through this unnecessary trouble when all I wanted was just to convert my certificate to digital format.
I have sent many mails in and out trying to settle this issue and for long time they were just dodging and they were not even telling me that its lost initially.

Resolution needed - They have given me a lot of trouble and I don't want to go through this for the next many years, so if they have lost it they should only sort it out and get my share certificate back properly without giving me unnecessary trouble of going with them anywhere.I want IIFL to be responsible and convert my share certificates mentioned above to be found or created and to be converted to digital format without wasting my time asap.