[Resolved] India Infoline Finance [IIFL] — may month moratorium cancellation on home loan il10062832 and reversal of 11 extra emi
NNeeraj1987 on Jun 4, 2020
Hi respected sir/madam,
Myself neeraj sharma, i have taken loan from nbfc (Iifl).
Let me briefly explain the scenario to you.
I have raised a request to iihfl for granting me emi moratorium as per rbi ghazetted notification on 6th april, but i was granted moratorium for month of may which was of no use to me. Iihfl has just dropped a mail stating that emi moratorium has been confirmed for month of may and also they revised my home loan tenure from 296 months to 307 months (11 months emi increased), this 11 months extra emi thing was neither communicated from their end by call nor by any mail, so it was totally illegal to do so without taking customer consent on mail/written or by call.
So seeing their mail of moratorium granted on 3rd may i paid my may month emi in advance on 7th may as i don't want a moratorium for month of may which is increasing my 11 extra emi that really a big amount.
After doing so i tried many times to reach out to iihfl customer care, but no one picks the call, then i raised request for moratorium cancellation using mobile app, but they closed ticket without resolution and marking as resolved, then i reached out to one of the officer from iifl named prashant tiwari on whatsapp and requested him to please help me in cancellation of this emi moratorium as it was of no use, it's just increasing my too much burden of 11 emi, he directly rejected my request and said please go ahead and complain to rbi.
I hope i was able to explain the entire scenario in detail.
Requesting your help in this regard so i don't have to pay the extra 11 emi unnecessarily.
Looking forward for your kind reply.
Thanks & regards,
Complaint marked as Resolved Jun 9, 2020
[Jun 04, 2020] India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
Verified SupportIndia Infoline Finance [IIFL] Customer Care's response Jun 06, 2020
We always strive to provide best services to our customers and regret that we could not meet your expectations We understand that our official has spoken to you and have addressed the concern to your satisfaction.
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