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[Resolved]  India Infoline Finance [IIFL] — Moratorium Grievance

Hi team

I have received confirmation from iifl to call in case i don't want to opt for a moratorium over an email on a said number given on the email.

However i have not made any such request or calls to the same number as i wished to opt for a moratorium given i work in immigration from a private sector which is in shut down due to the covid 19 situation worldwide.

However i am being repeatedly harrassed by the company for payment and even being threatened with legal actions.

Please assist me on the same

My loan account number is as follows: il10060826.

Also i have attached the screenshot of the email received highlighting the said point.

Regards
Anindya sengupta

Moratorium Grievance
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Complaint marked as Resolved May 26, 2020
IIFL has sent an email confirming the moritorium is granted.

Complaint Status


[May 22, 2020] India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
Updated by Andy1987 May 25, 2020
I have not received any correspondence from IIFL in terms of the complaint. However the notification are still coming in for payment and actions.

Verified Support
India Infoline Finance [IIFL] Customer Care's response May 26, 2020
Dear Customer,

We wish to inform you that, our team has replied on your registered email id dated 26/05/2020 .Request you to check the same.Further you can call us on [protected] / [protected] or click on below link for your concerns.

https://www.iifl.com/contact-us/home-loan/raise-a-request

Warm Reagrds
Sapna IIFL
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    India Infoline Finance [IIFL] Phone
    +91 22 4151 4151 [Customer Service]
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    India Infoline Finance [IIFL] Address
    IIFL Center, B Wing, Trade Centre, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
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