[Resolved]  India Infoline Finance [IIFL] — non-cooperation and misbehavior of iifl staff ref client id sunil 09k

Address:

New Delhi, Delhi, 110078

Dear sir/madam,

It gives me immense displeasure on writing this mail but i have been left with no better option. I had an account which was inactive for quite long but i thought to revive it by putting some money but when i start trading got to realise that my brokerage has gone 10 times what i used to pay earlier. I made several attempt to connect with rm ms. Naina kadam but either she wasn't made available over the call stating she is busy on other call and get back to me which didn't happen or my calls was ignored like anything. After several attempts got an opportunity to talk to ms. Naina kadam and requested her to arrange a local rm for me since she was based out of mumbai and had a very busy schedule and second to help me to reduce my brokerage because at other places is pretty decent. But nothing happened. You guys can check my trade while i was active. But after going through such an experience i don't think i will ever think of connecting with iifl and will close my account pretty soon.

Nevertheless, this mail is just a suggestion to improvise your customer services so that you don't loose your prominent customers.

Regards,

Sunil luthra