[Resolved] India Infoline Finance [IIFL] — Overcharging of gold loan interest
S
Sujitchatterjee
from Noida, Uttar Pradesh
Address:
New Delhi, Delhi, 110096
Website:
www.iifl.com
I borrowed a gold loan of rs. 27, 000 from the company and regularly paying an interest of rs. 435 (monthly) and my interest due date is 19th of every month. On 15th of this month i received an sms from the company that i will pay rs. 567 as interest for the month april 2017 and must be paid by 19th may 2017. Immediately i contacted the branch manager for clarification of overcharge of interest. The branch manager mr. Ganesh nautiyal told me that i didn't renew my loan and tenure is expired and must visit the branch immediately. Yesterday i have visited the branch and talked to the manager regarding the matter and want to pay the interest amount, but he refused th accept the amount of rs.567, now he is demanding rs. 1030 for interest and rs. 3000 (minimum) for gold rate evaluation. How it is possible rs. 1030 as interest for month for loan amount rs.27000/-?
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Jul 22, 2017
Complaint marked as Resolved
India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
May 20, 2017
Updated by Sujitchatterjee India Infoline finance Limited, Mayur Vihar Phase-III, Delhi- 110096 Branch, Branch Phone No:[protected]/94
My Gold Loan No. is. GL6360894
Verified Support
May 22, 2017
India Infoline Finance [IIFL] Customer Care's response Thank you for sharing your details. We have raised your issue to concerned dept. and they will get back to you shortly. Request you to give us some time.
Regards,
Team IIFL.
Verified Support
Jun 20, 2017
India Infoline Finance [IIFL] Customer Care's response Dear Sir,
We have tried calling you on your registered no. multiple times but you seems to be busy. Kindly share your alternate no. or time to speak to you.
Regards,
Team IIFL.
Verified Support
Jun 20, 2017
India Infoline Finance [IIFL] Customer Care's response Dear Sir,
Requesting you to call us on our toll free number[protected] or send us an email on [protected]@iifl.com and we will be able to assist you.
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