India Infoline Finance [IIFL] — Poor service at pandav nagar branch

Address:

New Delhi, Delhi, 110092

Dear Sir/Madam, My Gold Loan Account Number is GL5443608 with IIFL. I am visiting Pandav Nagar Branch (BM2271) since saturday for full and final settlement (repay) of my loan. But on saturday, the branch staff told me that their Branch Manager Mrs. Vandana was out for some meeting. They said me to come on Monday. And today again i called at [protected] at 10:45 am, someone said that Branch Manager has not come yet but she will arrive after 12:00 pm. So they said me to come after 12:00 pm. I called them again at 1:27 pm, now the staff said that Branch Manager is on leave today. What is this happening? Do IIFL has only one responsible person to release our Gold back to us? Is this the way to treat your customers (tommorow, today, leave, meeting, , , , etc) at IIFL? Sorry to say but i am really upset with all these. Even the previous staff was much better than them. 2 months back, i was not in Delhi, so i was not able to deposit interest on time. Just and only for 3 days late, Branch Manager sent 2 IIFL guys to my home. Can i ask why? In fact, my Gold (asset) is with you... i was only 3 days late. You charge penalty for late payment then why she sent someone to my home. What do IIFL thinks, "AM I A CRIMINAL" who submit his own gold to you and ran away? Please arrange some who can release my gold by tomorrow. Secondly, I will not pay any extra interest charges applicable from Saturday onwards. Sushil Sharma