Address: | Chennai, Tamil Nadu, 600096 | Website: | www.indiainfoline.com |
I am Ramnarayan an equity and commodity account holder in IIFL since 2012, I had shifted from Chennai (where my IIFL account was opened and operative) to Ghaziabad during May 2012 and When i contacted the IIFL customer care on December 2012 informing that I was unable to login to my IIFL account as i had forgot my password and my mobile number had also changed, I was asked to submit my new mobile number bill proof for the last 2 months for reactivation, It's been that day and today and my complaint has still not been resolved.
In the last 4+ years It has only been harassment i have faced in the hands of all the RM (Relationship Manager changed 4 times), Everytime I talk to a different RM who made me fill Reactivation forms after forms but only
to inform me that it was rejected as my Signature did not match with my Account Opening forms, I got the specimen signature from IIFL as per their records and even after signing as per it my form was getting rejected.
As a last resort I sent the Change of signature form with my latest signature duly stamped from my Bank and sent the soft copies to my Relationship manager who verified and said the soft copies looked good and he asked me to send the hard copy, On October 22nd 2016 I got an email from IIFL that my request for Mobile Number change has been rejected without mentioning the reason.
I am attaching the all the email threads communication I have been having with IIFL in this regards Was this information helpful? |
My gold loan no: GL6372572 this jewel was goes to auction. then IIFL was send a sms for processing refund amount with canceled cheque to collect refund. but i dont have any cheque leafs so please give any other way to collect my refund amount.
Please note that if customer do not have cancelled cheque, customer can provide Bank Pass book.
So kindly provide Bank Pass Book at branch to process post auction refund.
Regards,
Team IIFL.