India Infoline Finance [IIFL] — Regarding EMI

Yogendra10

Jun 29, 2021

Address:

House no 95, Chander nagar, sector 15 part 2, gurugram

My home loan is going on with this bank from past 5 years and they are only deducting interest amount without principle amount deducted since 5 years. They are not reducing the interest rate as per base rate of RBI. On the other hand, they have also imposed me with heavy fine amount which got deducted from my bank account automatically. And also when I’m trying to contact them they are not responding to my emails and website. I am very disappointed with their services.

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India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir,
With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

Jun 30, 2021

Updated by Yogendra10 I have already raised a request on your website but did not get any response on that. I have also emailed on 3 levels official department still no response from them. Tried every available contact no references but they are not working. If you want me to provide you the loan agreement number I.e 739073. Resolve my issue ASAP.

Jul 05, 2021

Updated by Yogendra10 My issue has not been resolved yet and no one tried to contact me regarding my issue. Very disappointed with the services of this bank

Jul 07, 2021

Updated by Yogendra10 Hello Team,

We have received the closure report on 30th June 2021 for our loan account with your bank i.e. 739073.

There were few points missing in the closure report. Following are the points:

1. No principle amount was deducted for 5 years on our EMI.

2. The ROI included on our EMI was 10.55% and above which is not as per the RBI guidelines.

3. We were imposed with heavy fines unnecessarily.

So, please send the closure report again after recalculating above mentioned points. Also, I am ready to pay the genuine amount as per RBI guidelines.

Please do the needful ASAP.