India Infoline Finance [IIFL] — Regarding foreclosure 8777725

I requested foreclosure for account number 8777725 on 23rd September 2024, and I was informed that I would receive the foreclosure letter within 15 working days, as IIFL has a 15-day SLA. Today is 11th October 2024, and I still haven't received the letter. I paid the foreclosure charge of 590 on 7th October, but there has been no response. It seems that for IIFL, the SLA holds no meaning, as they appear to follow their own rules and cause inconvenience to customers. Additionally, they deducted the EMI yesterday on 10th October."