[Resolved]  India Infoline Finance [IIFL] — request refund

Address:

Mumbai City, Maharashtra, 400061

This is with reference to my father, s (Client no. Dcbam123) iifl account which he had opened in 2012. Being a senior citizen he is not a heavy trader instead just does it as a hobby.in 2016 (Sept/oct), when i was out of town, a iifl staff visited my home & explained to my father about a certain plan which my father completely misunderstood and also misheard as he has some hearing problems due to old age. Within a week of the discussion, the iifl staff deducted rs 1 lac from my father, s iifl trading account before a final confirmation. On my return home, i tried to inquire about the same but the person tried to avoid my phone calls. Finally when we got deeper into it, iifl told us that they had taken rs 1 lac as brokerage charges as per some scheme and that it will help us while trading by minimising the brokerage charges.in contrast that rs.1lac is not reflecting anywhere in trading meaning that my father was simply cheated. Hence now we are seeking refund of the same amount which was deducted from his iifl account without a final confirmation from my father who completely misheard & misunderstood the matter due to his old age. Iifl is turning deaf ear on this issue but since the amount is high we cannot just let it go and want our refund at the earliest.