India Infoline Finance [IIFL] — Rude Staff Behavior

Yogesh Sharma 03

Address:

BALASINOR, GUJARAT

Dear Sir,

Myself Yogesh Sharma. I have visited the Balasinor branch as on 16.06.2021 at 3:50 PM with my mother for the repayment of the loan amount. When I reached there, staff didn't allow to enter the office and said that its lunch time and its take 1 hour or more. On the basis of request they allow to enter the office but Mr Ritesh Patel told that its take 1 hour or more and don't ask to do it early and rudely behave.

Is there any fixed time for the lunch break?
On lunch break, office are workable or closed ( because all the staff having a lunch together) ?
Whether staff are train properly for how to behave with the customer?

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India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir,
With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

Jun 29, 2021

Updated by Yogesh Sharma 03 Dear Sir,

My complain was regarding the behavior of your office staff as i mentioned earlier.