[Resolved] India Infoline Finance [IIFL] — settlement not updated in cibil - mf17100062

Saranya02

Address:

600100

I have taken a Merchant loan from IIFL a year back and since i closed the business i have opted a one time settlement and paid the said amount. i was even given a settlement letter from IIFL for the agreed amount paid. But its been almost 6 months now my Cibil shows still there is an outstanding. It should reflect as settled.
I spoke to Mr. Rajsekar ([protected]) from IIFL who gave this letter and collected the money from me on this. He said the concern person left the job and because of that the settlement details was not updated to Mumbai office he says. This was a very irresponsible response. Am hereby escalating to you people to please address this immediately since my Loans are getting rejected due to IIFL reflection on CIBIL saying its not cleared. Please help me on this and i have all the proofs for payment done via online. Please refer the Settlement letter attached along with CIBIL Screenshot.

Regards,
Saranya

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Mar 7, 2019

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Customer,

We have raised this issue with our senior officials and you will receives feedback shortly. Kindly allot some time to revert.

Further you can call us on [protected] / [protected] or mark a mail on [protected]@IIFL.com for your concerns.

Team IIFL.

Verified Support

Feb 04, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Customer,

We hope that you have received a call from our senior officials & they have addressed in detailed about your concerns.

Further you can call us on [protected] / [protected] or mark a mail on [protected]@IIFL.com for your concerns.

Regards,
Team IIFL.

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Comments

Saranya02

Even though after giving all the proofs and continious follow ups with customer care my issue is still not resolved. I dono what else reason IIFL is waiting to take action on this issue. I been repeatedly saying my loans are getting rejected because you havent updated my records in cibil as settled. Am sick asking you people and i dono whats the use of complaining in this website. Even this website doesnt took any action so far. All fake here.. My next esclation will be to CM cell asking to close this fake Bank who dont maintain any records and no professionalism with their customers.