India Infoline Finance Ltd — About poor / illegal services

Address:

302016

as above mansion I am iifl Gold loan customer my account no. is GL3689342 in subhash nagar branch jaipur .
on 17th november 2015 approx 3:30 pm I have reached to branch to deposit interest for my account but I was surprised when I informed that my pledge jewellery is going for auction, when I ask branch office that how could company do that when I am depositing interest every quarter . they answer me "this is due to gold prices fall" . I says " Ok but according to law, company should intimate client before 10 days of auction by written notice on his mailing address, but I never got any notice at all . if company have send me notice then please give me registry no. or parsal no. " but they have no answer. so I call to toll free no.[protected] but they also not have any answer .

On 20th november when I go to deposit Difference of gold prices .I informed that company coated 1000/- auction charge in my account . And I was asked to pay this . It was also an illegal act . when company is not entitled to auction any artical then how could company coat auction charge when client is geniune and paying his interest on time and when he is not intimated by any notice .
It is illegal and pick pocketing services from iifl .
Customer care lines are recorded lines any you may also check conversation on given time schedule
called to called by time
[protected] [protected] 5:19 pm
[protected] [protected] 1:01 pm
please stop pick pocketing and give my 1000/- back