India Infoline Ltd. — No reversal of VAS charge

Address:

Kolkata, West Bengal

Hi, I am Kishore from Kolkata, My complain regarding India Infoline Ltd. I have subscribed for a VAS service in IIFL on August of 2013, i.e. upto one year my broking charges will be refunded on the transaction date. After subscribing always IIFL has refunded the brokerage on the same day of transaction except one day i.e. 12-March-2014. On that day I made a transaction of Rs.1462.11, but IIFL does not reversed the VAS charges for that day only. After that transaction on every transaction, they have reversed the VAS charges till now. So generated a ticket over web portal 3-4 times, but always I find one sentence reply that they have transferred the case to relevant department, and they will reply me soon, and without resolving the issue they just closes the ticket. Later I mailed to their Customer Care service, there also I got one sentence reply "We have send the issue to relevant department and they will resolve it". After that I mailed two times to their Compliance Officer, Customer Grievances and DP Grievances. But till now nothing happened, just my RM call me and said he is sending the mails to relevant department. I don't understand, which department is dealing with such issues. I think IIFL should close that department if they could not resolve a small mistake within two months. I will request IIFL to make sure that their customer care should care client's mails, reply properly. Until resolving the issue, they should not close a ticket and a ticket should be closed by Customer not by IIFL Customer care person. Thanks Kishore