India Mags — Non-delivery of magazines

Address: https://www.indiamags.com/

I placed an order (all details in the screenshot below) with INDIAMAGS during September and my order is still in PROCESSING status. Contacted them many times, but the same response that it will be done tomorrow, this week, next week, soon, etc, etc. When asked for a refund, they said that my order has already been Processed, but the tracking details say otherwise. I need my hard-earned money to be refunded to me, as I am frustrated now and I don't need their magazines anymore.