| Address: | Chennai, Tamil Nadu |
I have ordered few yamahaa bike parts from India Spares using their website http://indiaspares.in/. I wanted to order Tail Cover (Right side) and Foot rest for my bike which is Red/Black in color.
While looking for that, I found the same part name for two products with two different part numbers. The part name looked like COVER, TAIL - 2 - YB. Similarly they have mentioned PROTECTOR, FOOT RE.
Consider the above could be the correct one I ordered these Items and found both are not the one which I was looking for.
While contacting the customer support and to the mobile number which they have provided, both replied with the same answer saying that, it was my mistake. I was shocked and asked them why you have mentioned the part name clearly with color and other specifications.
For this they said, I should call them before ordering any item. This was completely ridiculous and when I asked, if I need to buy 1000 items, should I need to call and ensure the part number, part name and specification for all 1000 items.
Very politely they replied "I[censored] need correct item, then you should do".
Finally I decided to return the items and requested them, that I will buy different items for that cost which I have ordered earlier. 654 + 310 shipping.
Now comes another issue. They said I have to bear the shipping charges for the return and again I need to pay the shipping charges for my reorder. That too with the condition, I should send via their shipping partners only. (Bluedart, DHL, FedEx, Delhivery).
As I live in Chennai and the India spare warehouse is in Jharkhand, I went to the so called shipping partners and inquired about cost. I was fainted, they said 1000Rs.
When I have told them I paid only 310 for getting, they said the customer is having an account, so there may be discount.
For getting an item worth 654Rs, I have spend 310Rs for shipping and again to return i need to spend more than total cost of it.
I really don't know how to handle these money minded, irresponsible peoples. Was this information helpful? | 
I am not sure about the quality of the parts I am about to get, just placed an order so will not comment now. But, the diagrams with number marking provided for each major replacement area is commendable. It is a blow-up version the factory uses in the manuals for spare part packing.
I have ordered non-critical parts for testing and if happy will order the tank for RX100. It is our responsibility to check for the right part, this is India and motorcycle OEM spares being online is actually a miracle. For me it is a boon as my bike is RX100.
The cost is approximately the same as the shop owner, the benefit is, I do not have to endure traffic, smoke, pollution and spend on petrol for the few extra rupees I am paying. Since this is the first time I am not writing about the quality of the parts, will write once they arrive.