India Today / BagItToday Complaints & Reviews

I had ordered a set of 5 tops on 21 feb 2014, I ordered XL size and after waiting for 20 days I got my order the size of the same was M, I called on their customer care number they asked me to send it back to their warehouse after waiting for again 17 days I got a call from their customer care relationship officer that they could not get those tops of my size, I asked them to return my amount back on 1st april 2014 I received the mail that they are working on my case and would refund my money in 7-8 working days. After writing so many mails which I didnt get any reply and calling so many times to their customer care number who are unable to connect to retention department I dont know what to do. I feel I would not get my amount back but this is very pathetic services I dont trust any online shopping now, I am very frustrated

Dear Sir / Madam
I had participated in the Contest organised by your Company in March 2012 .Nothing was ever heard or communicated to us for over TWO YEARS, however, your Settlement Team sent me An Intimation Email ( on 18th April 2014, ) from [protected]@indiatodaybookclub.co.in to furnish the Relevant Details about My Purchases and other data, while entering this contest in March 2012.
Shri. Raju Shrivastav ( Cell No. [protected] ), Sachin Upadhaya ( Cell No. [protected], Mr. Zuber Sheikh the concerned Officials from your Settlement Team, are in touch with me, to offer details and clarifications .
On 23/04/2014, I have been communicated that I will have to deposit 3% of Prize- Money, as token, to remain in touch and business with your Company for the Year 2014 and also I should give an undertaking to your Company that, the Income-Tax liability in this Prize Disbursement shall be taken care of by me .

In this regard, I wish to draw your attention to the following --

1. In all business deals, Income-Tax named as T. D. S. ( Tax Deducted at Source ) is deducted by the Paying
Authority, and Net Payment is made to the Payee, giving A T.D.S. Certificate for him to file in his I.T.Return
2.I am 76 years by age and I do not have both the required funds in balance nor any regular Income source at the
fag end of life. Thus, I will not be able to pay this 3% Charges, in Advance, to your Company .
3.Your Officers are in due receipt of All The Required Documents from me. I find some slips, like,
my name not being spelled correctly however this can be sorted out .
3. On my personal credentials, I am A Civil Engineering Graduate ( Year 1960 ) and had carried out extensive Heavy Civil Engineering Projects, all over India, Nepal etc. To cite a few -- 1 Madras Atomic Power Project at
Kalpakkam, Port Developments in over Ten Ports, encircling Entire Coastal Line from Kandla to Kolkatta.,
Kolkatta Metro Railway, Tamur Bridge in Nepal and so on !
4. I have all the good intentions to continue the very good relations with your Company and shall fulfill this requirement of 3%, however, only on receipt of the Prize-Money due to my present plight .

I trust, you will carefully go thro' the above and do the needful at the earliest . Kindly confirm, your present Settlement Move and Action, is fully backed by your Parent Organisation, INDIA TODAY .

Thanks & Regards -- JAYANT D. SHENOLIKAR, Pune . ( +91 [protected] )

Hi I have ordered my t-shirts on March 10th 2014. It's been like more than 45 days to get my order. I received 5th or 6th mail asking me to wait for another 5-6 working days. No specific reason why they are not sending my order, customer care people, worst. I have paid properly for my order. Very disappointed with site. I will never ever buy anything from Bag It Today again. These people don't have ethics. It's just a fake and full of deceiving.

Hi, I have booked 3 pair of shoes order on 20th march 2014, And payment has been made by my Credit card online, After 10 days i am surprised to see online website they have updated status RTO updated refund, without Contacting me nor came to my place for delivery they have updated status as returned . Till now i have made complaints to about 5 - 6 time in 2 weeks iam getting same response that it will be re Couriered . 2 mail has been sent from my ID, if iam not getting my product within 2 days you will see how far an Consumer can go. Order no 33722464

Dear Bag IT Today, I have ordered for Columbus shoes on 28 Feb 2014 and I was received one shoes 8 and other one is 9 number after that I would return to bag it today. And you it has been received it after that I have been full up for the same by telephone and also sent mail but till date not any replay from your company and not update.. Please do the need full. Regards, Fez [protected]

This is the complain about bagittoday website .They are harassing me since last month.First A person name Mr.chandramohan call me and manage to take order value of rs.5599 in the month of september.He promises me that I have been choosen as one of the lucky customer in their consumer zone and if I will buy that particular order then my shopping points will increase and I will become their platinum member and every time I will purchase their product I will get an additional discount of 60 to 70 percent besides of that I will win an assured gift that is panasonic LED, samsung galaxy III, Apple 64 GB playbook or a hyundai ion car and winner will be declared on 31st of march 2014.I ordered that product after that he didn't come back to me.I mail to them call to them but I did not got right response from their side.After some time in the month of November the person name mr. Anil call me and very intelligently he told me that my mail id and password that is discussed by mr. chandramohan is now with me and I will get that if i ordered that product of value 13999/- and besides of it my assured gift will be Hyundai EON car and I will be declared winner on 31st of march2014 because my shopping points will be above of all. When I ordered that product on 10th of march 2014 but after order he given me a e-mail ID but not that password .Also he told me to pay through ECS that term is not known by me he told me like EMI, ECS is available on debit card payment if anything wrong in fulfilling of promises then you can make stop payment but it did not happened and whole amount has been debited to my account at once as he is promised that everything regarding ECS is managed by him only. After some days later I called and complain about this then their executive person are laughing at me till today i did not got my order I complain about this many times and cancel the order they provided me a fake shipment no. and telling me that once we will get our product we will refund your money or can buy anything from our website. Blue dart courier says this is the fake awb no. and they are always saying that they are searching their dispatch .I just want my money back who are they to hold my money like this ?since I have been cheated twice by such kind of fraud sales promotion call one or two person cannot be held liable against it the whole scam is very well planned and promoted by company only. Please help me and take some serious action against it. ASHISH KUMAR [protected] [protected] MY recent order no. is :33698255 compalian no. are:1448790 1455105 1462385 ? AWB NO DETAILS ? ? AWB No.TransporterOrder AmountGET PANASONIC CAMERA ABSOLUTELY FREE !!! Rs 41288/-1Rs 0/-[protected]Blue Dart Express LimitedRs 13999/-

On 20 february 2014 call from bagittoday mr ajay says that u r selected for lucky fifth winner in from ur state n u defiinetly win panansonic lcd, blackberry 64gb playbook or an samsung galaxy s3 it is assured gift which u get definetly from us ...N u ur prise bumper definetly u get an hyundai eon car ...Surely u get ...N mr ajay as sales promotion department executive says that pay rs 13999 / ...Mode of debit card (boi) bank of india account no-[protected] --[protected] is my card no . N agian he calss on 21 feb 2014 mr adarsh he says same conversation which u read upper he says to make payment of rs 13499 / n on that 5 march 2014 again one executive call n mr jai sony saying that its ur closing updation then you get from us an assured gift which is s samsung galaxy 3 and blacberry playbook 64gb & get memebership id which u get from these discounted 70-80% on every products. N we will send u an certificate of zia diamonds rs 90, 000 from ur company side ...N u will definetly get an hyundai eon car ... Bag it today done fraud of against selling of zia diamonds as showing rs 90, 000 value n he takes payment from me as rs 42, 500 . N they sent all in three orders product was missing n tampered n in that condition i already placed complaint ..N i try to call him against my big complaint of missing the bagittoday customer or executives say that we will call u back letter ..That ajay ji, adarsh ji, or mr. Jai sony not available right so we dont no any informations against ur order or any type of details regarding ur all three orders which cost rs 42, 500 .N he also says that u get an memebership id in which u discounted every product which is mentioned on my bagittoday company website is discounted to you as 70-80% every products. N he also say that the diamonds having resale value of rs 90, 000 ...N i ask here jewellers its value was only 2000 rs toatal rs 6000 only... So, plz when these all three persons available we get back to you a call ...Okk then till nw 1 months over for first two orders n till nw nothing any type of information i get from this so much big fraud company ... Against my order no 33659022, 33662412, 33690611 > i have received these order or against in order the product was > coming with me as defect or default product as market value as less > than amount of rs 14000/ in this order 2 things or 2 product was > missing ambrane tablet and maxima couple watch these both > things are missing from this product .../.In order no 33662412 > ...& order no 33690611 till nw i have not received ..Plz send me > my missing products or otherwise refund my all total money of rs > ...430000 / which i pay u against my debit card ...As soon as > ..Refund it ...My all three orders no is...Date 21 feb 14 -- in > that i pay rs 13999/ ---order no is[protected] in this order one > thing is missing that is zync cloud z401 smartphone (2) order no is >[protected] in this order there are 2 things was missing that is > ambrane tablet model no a7 ..& maxima couple watch .. (3) order no > is 33690611 ...--this order till nw nt delivered or received ...This > order on 06 march 14 today 17 march 14 till nw product was nt > received in my city or given details as in above 2 orders (1) (2) > that damage products was coming already open and tears covers of > product ...So refund or cancel my order no 33690611 & refund my > money and in above first two orders 33659022 & 33662412 which > three product was missing plz delevired it nw otherwise i[censored] cant to > be delivered then refund my whole amount 43000 / fourty three > thousand rupees right nw and i have not received any (membership id) > till nw which i have fully voice record conversations against all > three orders again ur promotions head team department otherwise i > complaint to police bcz i have record all your voice conversations > against all above three orders and my 3 friends also having with ur > fraud fraud fraud fraud company bag it today ... > so send all my missing thinngs & membership id & 33690611 orders nt > received till nw, or refund my whole amount 43000 / as soon as > possible...Okkkkk...N till nw i didnt received my third orders which he takes rs 14999 ...Ordered date 6 march 2014 ...N simply showing in website till date 16 march an in 17 march 2014 its shown product delivered bt to whom ...Plz refund my whole amount against my all this orders ... Plz help me out sir from this big fraud company bagittoday plz refund my whole amount rs 42, 500 ...Plz plz plz plz plz dear sir/madam i am waiting for your confirmation plz mail in my id ---email- [protected]@gmail.Com mob no- [protected] . Plz plz plz plz plz plz sir help me out n bring reversal refund my amount bcz iam from middle class family sir plz plz plz ..This money is nt my its my family money which i taken for too my shop...For making products available ...N i want to returned this amount rs 40, 000 / to my borrower...So plz plz plz plz help me out.. Plz mail me [protected]@gmail.Com mob no- [protected] . [protected] . Plz plz plz sir/madam. >SIR PLZ PLZ PLZ PLZ RESOLVE IT N TELL TO REFUND MY WHOLE AMOUNT RS 42500...PLZP PLZ PLZ PLZ SIR ...

I have order mobile of Rs 3989 on 23.3.2014 . i have cancel the order on date 31.3.2014 due to unavailable of products and they told within 7 working days money will be refuneded but till today i have not received my refund and they are saying that more 7 days will be go. Please spread the message not to purchase from Bag it today

Dear Team, I like to share that I have made an order on BAG IT TODAY via net banking on 28th mar'14 but after 13 days of time products is still not dispatched and also I am not getting satisfactory response from the customer care team. I need your help to take some strict action against them. Order no :33742760. Every time I am getting reply we are very sorry delay due to some audit or stock problem. But as per me if is it so than company should inform to consumer regarding this kind of problem. Else we have raise complaint for such kind of fraud cases. Rgds Ranveer Singh [protected] [protected]

Dear Team, I like to share that I have made an order on BAG IT TODAY via net banking on 28th mar'14 but after 13 days of time products is still not dispatched and also I am not getting satisfactory response from the customer care team. I need your help to take some strict action against them. Order no :33742760. Every time I am getting reply we are very sorry delay due to some audit or stock problem. But as per me if is it so than company should inform to consumer regarding this kind of problem. Else we have raise complaint for such kind of fraud cases. Rgds Ranveer Singh [protected] [protected]

ANSWER FROM BAGITTODAY ON EMAIL OF 28 MARCH2014 Dear Mr. Lomte, This is with reference to your e-mail regarding incomplete order received against order number 33692448. We apologize for the inconvenience caused to you. Please be informed that your complaint has been forwarded to our concerned department. As per the current status, your case is on constant follow up and is being worked upon closely for the best possible resolution. Request you to kindly allow us another 5 - 6 working days to make sure all possible care is taken to resolve your complaint. Please feel free to get back to us for further assistance. Assuring you the best possible services always. Regards, Ruchika Gour Executive-Customer Care Bag It Today

I ordered an Item through BagItToday and I never received it. When I asked for refund, they proposed me to collect points instead, which I denied. Whenever i called them regarding refund, they ask me to take points. After 2 months, they agreed to refund my money back but that happened 3 months ago..I never got my money back. I trusted that site as it was from TimesGroup but will never go next time.

As order no 33726892 on March 22, i have got the item Revolving Mop on april 4 2014 and as we saw item was defected and some cracks are there and also the quality of mop is not upto the mark mns quality is Poor and my mother made them call 3 times and i sent them mails and put complaint on their site also but they r not responding on call and email also...my complaint no is 133754... i have paid them 848 rs through net banking and now one of my friend told me about you so now i decided finally to tell you about this and really need your help as you know how we r working and earning money and these type of [censored]ing sites are hacking our hard earn money...
Actually my mom has got a back pain so i wanted to give her that MOP and i saw discount in BAGITTODAY... but i think i have lost my money...
if you can then plz help me...

I had placed order for Steam Mop on 21st. March, the mop was delivered on 1st. April. While doing assembly I found that the water tank cap is missing. The Steam Mop can not be used without this cap. I sent them e-mail on 2nd. April but till date I have not received any response.
Sunita Ahluwalia

Good Evening to All,


A big mistake of my life was done by that ihad selected to order from bag it today where the chep person are siting & also customer care dnt able to help the customer. i had placed a order id 33714112 which was dispatch by FedEx Express By consignment no.[protected]. Date 22 Mar-2014. I pay the cash amount. & when i open the box i got surprised they are using fake brand name D&Y shirts in which 3 shirts are defected 2 is rat cutting one is not properly sewing with machine., kindly take against them..when i contact through online chat agent told me to call on helplin there i talked with sangini she told me that system was not working then i send a mail on same date till now i couldn't get any revert from them.date i was mail 01 Apr-2014.kindly do something

Regards,
Jatinder Singh
[protected]

Dear sir, I ordered a induction cooker ( order number[protected] on 28/03/2014 . I received it today by courier ( blue dart consignment no.- [protected] ) man, I paid him full payment in cash . But when I opened it was all in broken condition . So, please check into the matter, And replace it as soon as possible .

Plz. let me know when r u going to organize the bag it today/ shopndrive contest... you first told this will be organized on 31st of November13... After that 31ST of march, , , And Now Which date have you commenced up Finally... Plz. dont make fools to ur Customers repeatedly.. you can make customers fool through your Promotional offers and couldn`t provide as told products over the Phone... There All of the executives r just a ************ ... I would Never Suggest any one to go Through the promotional offers of bag it today...These people r not Trustworthy...I am a victim among those people who had been made fool by the company Executives...I had paid Rs.12999/- and was told to u will be getting these...these Products in return...None of the Product were upto Satisfaction...As a Friend I request you all not to Be a part of those Promotional Products... Aman Mantri # +91 [protected]

Dear Sir, I have Purchased one pair of Columbus shoes of size 10, the same has been delivered to me and i have made the full payment online. After receiving the same i got the wrong size. After twice thrice complaining to the customer care they are not responding. Please help me out. My order no is 33716338. Warm Regards Krishna Behera

I ordered Lee Cooper Shoes on 16/03/2014 still the products are not dispatched and today's date is 31/03/2014 The order no. 33714438 by using Net Banking and The order no. 33714458 by using COD (both are same products) I called to customer care they are not responding well and they are telling like this we are just Customer Care representatives we can't do anything The Name of the Customer Care Representative is Mr. Suchendra Nearly I call to the customer care 5 times all are telling wait sir the product will dispatch to you and they are not telling the exact day of the delivery. I complaint by using email also they are not giving the proper response for me Sir please respond to this complaint and deliver the product quickly and it is very shame to you sir If you don't respond I will take severe action.

I ordered shoes from BAGITTODAY but I have got the shoes which I ordered and not even in the expected time. Now when I called at the customer care number they are just spending their time by refusing that the issue will be resolved as soon as possible and they clearly refuses to transfer the call to supervisor. I have two interaction ids which are 1454561 & 1455146.

I have send them 3 mails but still not received any acknowledgement and at last I had to call them again and the person put my call on the hold and took 8-9 minutes to reach his mailing team and they provided me a response on the mail in between the call. But the promises I received on call and on mail are totally different and according to normal agent the reversal pick up time is 3-7 days and for supervisor is 7-10 days. I think they had been trained with nothing just giving excuses and making troubles and confusion for the caller. The call was near about for an hour. I have attached two images for the convenience (The one in black is the one I received and the brown is what I ordered)

I need justice and money I wasted over phone.