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Bajaao Complaints & Reviews

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1.4
Updated: Feb 3, 2026
Complaints 102
Resolved
28
Unresolved
74
So far, so good. Bajaao is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bajaao will keep up the work and continue to help more customers with their concerns even better 🤝
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Bajaao reviews & complaints(102)

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S
SMC_92
from Pune, Maharashtra
Feb 3, 2026
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Incomplete specs online

Address: Mumbai

When you’re buying an electric guitar without playing it, fret size affects feel more than most specs people focus on.

Bajaao musical instrument website does not mention Fret Size as part of the spces.
At minimum, they should show:

Vintage / Medium / Medium-Jumbo / Jumbo or

Actual dimensions (width × height)

I have written numerous times to the top management but they do...
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A
anupam gulwadi
Apr 12, 2025
Apr 30, 2025
This thread was updated on Apr 30, 2025
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Selling sub standard non working music instrument by bajao via snapmint and not refunding amount despite return of the faulty prod

Address: 2A, ASSOCIATION ROAD(LIDDLE ROAD), GEORGE TOWN,BEHIND CMP DEGREE COLLEGE

I had purchased a music instrument by the brand name vault ikon mk2 49 key midi controller from music instruments seller website bajao.com. On 12.3.25. On this website they claim to sell all products after proper checking of its functioning and quality. But to my dismay this product they had sold to me and sent by blue dart courier was of low quality and not functioning properly (See attached video) so I returned it to them by reverse pickup...
+1 videos
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[email protected]
from Mumbai, Maharashtra
Feb 24, 2024
Feb 28, 2024
This thread was updated on Feb 28, 2024
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ORDER NO. 476795- Refund

Address: Mumbai City, Maharashtra

Hello

I placed order for Epiphone Crestwood Tremotone Custom 6 String Electric Guitar - Polaris White -1 unit vide Order Number 476795.
Since you don’t have the unit had to cancel the order. I request to refund the amount paid on all priority. So far I haven’t received any communication regarding refund of amount. I request you to address on priority as per RBI guidelines since the payment is made by credit card....
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S
Srayon
from Kolkata, West Bengal
Dec 6, 2023
Dec 7, 2023
This thread was updated on Dec 7, 2023
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Customer service

Got an instrument delivered by them ( pretty pricy). It was in all probability a QC reject and now they won't initiate a return or refund process even when it's under the return period ( it's the 11th day). I have been pushing this since the last 4 days without any success. Absolutely trash customer service, their team lead guy at aftersales (not naming him) hangs up on the call midway through the sentence, doesn't let you speak, doesn't...
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Preetish98
Aug 4, 2023
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They are not claiming my warranty and harassing me.

I had purchased an audio interface from them and its not working and still in warranty and also in their Premium Warranty but they are not providing the warranty and only giving time limit where as the Manufacturer is saying to claim the warranty and when i was taking to their costumer care their behaviour was so rude.How could a company could do this to their costumer.Very disappointed....
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R
ranjityad
from Mumbai, Maharashtra
Jun 27, 2023
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Hopeless return policies

Address: mumbai

I bought a audio device which is normally non returnable but 5day returns allowed by Bajaao.com under conditions like being defective.

I received a defective product and I reported the defect with evidence to Bajaao.com the very next day.

It's over a month gone by and they are not responding to my concern. They are reluctant to accept return. Their helpdesk executives don't provide any conclusive response except...
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nareshti
from Mumbai, Maharashtra
Jun 24, 2023
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Address: Mumbai

I bought m track audio interface from Bajaao online shop.
The product is defective. I informed them on 4th day within the 5 day return period.

Since then they are not responding at all. Helpdesk on ext 3 just say thank you and keep the call. They say senior manager will call back, but it's 15 days and no one has called back.
Writing to helpdesk does not help. They do not respond to emails. They only sell products, don't provide any after sales support. This is despite product being in warranty.
Their return policy is fake and I regrate buying from Bajaao.
Avoid this company and stick to good systems like Amazon only for all your online shopping.
Bajaao customer support has been notified about the posted complaint.
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    D
    diff_2013
    from Pune, Maharashtra
    Jun 20, 2023
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    Address: Mumbai

    I wish to inform all my fellow consumers interested in music / musical instruments to stay away from this terribly cheating company called Bajaao.com

    I purchased a audio interface and it’s just not working as expected. It’s misbehaving on Windows.

    I have shared the issue with them several days back and claimed my return and refund but they are not responding. They are not saying anything on it and their customer care executives simply bluff or take you for ride.

    They are not working on solving my problem. This is a terribly lying and cheating company. They sell you substandard products and when you bring the defects to their attention do not respond. I wasted by 7000 Rs buying a product from them.

    I regret doing business with this cheater and I will not make this mistake again.
    Bajaao customer support has been notified about the posted complaint.
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      D
      diff_2013
      from Pune, Maharashtra
      Jun 16, 2023
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      Poor customer service

      Address: Mumbai

      Hi,
      From my so far interaction with Bajaao dot com I have come to following conclusions
      1. They never timely respond to helpdesk mails when the issue is complex
      2. They do not communicate back with customers in time
      3. They are unwillingly to accept defects in products if reported
      4. Their return policy is very poor they are not prompt and genuine unlike amazon
      5. Their customer care staff especially...
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      Bitopan.Rabha
      from Tangla, Assam
      Jun 4, 2023
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      Address: Vill Batabari PO Bogpuri Dist Udalguri PIN 784522

      Maine Ek Guitar purchase kiya tha Bajaao.com Se Squire Affinity telecaster Uska fretboard aur pick up ghatiya tha..Isiliye maine product ko return kiya..lekin aaj taak Mujhe refund nahi Mila..Return kiya tha 18 May 2023 track karke pata chala Returned Huwa tha 24 May 2023..Aaj ka date hai 4 June 2023..Refund Kab Ayega? Product ka price tha 25, 500/- Jald se jald Refund Kar dijiye..
      Bajaao customer support has been notified about the posted complaint.
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        D
        diff_2013
        from Pune, Maharashtra
        May 24, 2023
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        Address: Mumbai

        It may be bit early to comment but now it's almost 6 days since I asked them some queries and they have not responded.

        I have some detailed queries on some products like audio interfaces. Most of the info I require is not available on the product page.
        The product is not even listed on the manufacturer website.
        So I asked then detailed queries thru email. I also followed up and asked them if they need more time. I even wrote to higher ups but despite 6 days gone no one is responding.
        This is poor service. I hope they improve it soon.
        Regards.
        Bajaao customer support has been notified about the posted complaint.
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          S
          somesh.v192
          May 3, 2023
          May 25, 2023
          This thread was updated on May 25, 2023
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          Product not dispatched after claiming warranty

          Address: Bajaao Music Private Limited, Hightech Plaza, Unit - 2, Ground Floor, Shanti Nagar, Mahakali Caves Road, Andheri (E), Mumbai - 400093

          I had a warranty claim for a product. They asked me to ship the product to their location which will be repaired and returned within 90 days.
          My query was raised in the system on 4th jan 23. After 90 days around, i had asked for an update again to which i was replied that it is still under processing. I requested for an escalation since it has been more than 90 days to which another person replied to me saying my dispatch of the product...
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          Keshav soni
          Sep 8, 2022
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          I order one Yamaha acoustic guitar on 24th of August but i didn't delivered till now today's is 8th of September i requests you to look in this
          Bajaao customer support has been notified about the posted complaint.
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            Y
            yeoihen
            from New Delhi, Delhi
            Sep 3, 2022
            Jun 20, 2023
            This thread was updated on Jun 20, 2023
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            Address: Bajaao Music Private Limited, Hightech Plaza, Unit - 2, Ground Floor, Shanti Nagar, Mahakali Caves Road, Andheri (E), Mumbai - 400093

            Ordered an open box boss dd-3 pedal from bajaao on 19 august thinking it was an awesome deal, but to my complete shock, a rusted old, white pedal that looks like some cheap clone stamped with dilapidated boss rubber pads on it was what I received

            It looks nothing like the picture shown on their website

            Contacted their customer service regarding it, and their reply has been, “forwarded to the concerned department” since day 1 of my complaint

            It was ordered onIt has been 2 weeks and I am still yet to get an update regarding the same

            And now, they are not picking up my calls anymore, and still no update on my grievance

            I kindly request your assistance in resolving my problem.

            Thank you
            Bajaao customer support has been notified about the posted complaint.
            Sep 03, 2022
            Updated by yeoihen             Ticket id: [protected]
            Order id: 412800
            View replies
            Bajaao.com are cheaters. They sell defective products and do not offer refund when problems are reported. This company is going to go down the drain in years to come. Their bad Karma will take care.
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              bhatiaviny
              from Gurgaon, Haryana
              Aug 13, 2022
              Jun 20, 2023
              This thread was updated on Jun 20, 2023
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              Received Damaged product from Bajaao.com,
              Multiple times Called the customer Care but no response from 15+days.
              Bajaao customer support has been notified about the posted complaint.
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              I am facing same problem. Defective product and not ready to accept return and refund.
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                K
                Kajaljoshi
                from Faridabad, Haryana
                Jul 12, 2022
                Jun 21, 2023
                This thread was updated on Jun 21, 2023
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                I received my order of Portronics harmonics neckband on 28 may 2022 but the product is not good and has fault .Next day i called on the official number of bajao to return my product but the call is not placed .after many calls they received and said that it will take time and i mailed after a week because there is no response from their side. They are making excuses whenever i called and they forward my call but not returning my money.Please solve my problem as soon as possible.
                my order no. is 399446.
                Bajaao customer support has been notified about the posted complaint.
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                Bajaao is notorious for this behavior. They are no 1 cheaters. Their Karma will take care
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                  A
                  Anir1997
                  Jun 12, 2022
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                  Address: Bajaao Music Private Limited, Hightech Plaza, Unit - 2, Ground Floor, Shanti Nagar, Mahakali Caves Road, Andheri (E), Mumbai - 400093
                  Website: Bajaao.com

                  I have ordered a guitar yamaha f280 on 25.05.22 and it was ought to be dispatched within 15 days. Now it is 18th day from order date but the website says the product is yet to be dispatched. I have mailed to [protected]@bajao.com and also tried calling their customer care executives but neither of them cared to solve my issue. I have already paid the order amount. If they are unable to deliver the product then cancel it and refund the money.
                  Order Id 399319
                  Bajaao customer support has been notified about the posted complaint.
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                    S
                    Sachin kumar Shah
                    Apr 8, 2022
                    Jun 21, 2023
                    This thread was updated on Jun 21, 2023
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                    Hi Prateek
                    I have received defective korg PA 300 Keboard on march 22 vide invoice SI-FY22-BH-6107 order no 388211 i have emailed my queries to Ronit who still has not responded to me via email and i have called over phone dated 8/4/2022 12:30 pm and asked for partial refund or full credit to my bank but still i didn't received any email on this please provide me with the resolution
                    Regards Sachin kumar shah bangalore
                    Bajaao customer support has been notified about the posted complaint.
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                    Bajaoo's return policy is fake. They do not actually provide refund in most cases. They are not transparent unlike amazon. They are cheaters. Their bad Karma will take care in days to come.
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                      yusuf_sheikh11
                      from Bengaluru, Karnataka
                      Apr 3, 2022
                      Jun 23, 2023
                      This thread was updated on Jun 23, 2023
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                      Unprofessional and Unethical Business cheating people

                      Address: Mumbai, Maharashtra

                      They take ages to deliver. That too they deliver defective used product for a price of new unit. There is no after sales service and no transparency of the order or refund status. Complete scammers these peoples are!
                      I don't recommend Bajaao to anyone. Please don't repeat the mistake that I did....
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                      K
                      Kumar bike rider
                      Mar 18, 2022
                      Resolved
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                      Resolved

                      Products quality

                      Hi I have came across this website bajaao and i would like to know,

                      how the products are.
                      like are they good quality etc etc...
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