India Today Group — Subscription Refund Not Received

Address:

Gautam Buddh Nagar, Uttar Pradesh

This organization and their customer service team are just the most unprofessional staff to deal with. I have repeatedly faced issues with receiving my magazines on time. Finally, I gave up all hope of this being sorted out and asked them to cancel my subscription and refund the amount. It has been several months and despite multiple follow-ups, including assurances by their customer representatives that the cheque will be dispatched in a week's time, there is no resolution. The worst is the absence of any responsibility on the team's part or any willingness to help the customer.