[Resolved] IndiaBulls — Amount not refunded

Hemanth Raj Sampari

Dec 11, 2021

Address:	Vishakapatnam,Andhra Pradesh
Website:	Dhani Android application

I have made an online payment for a phone on Flipkart. I paid 8499 through dhani one freedom credit card and placed the order. But due to late delivery issue I cancelled the order on Flipkart and Flipkart refunded my amount to dhani one freedom credit card. but the amount is not found on my dhani account. I had already paid the first emi for using 8499. Please help me with this issue.my remaining two emi's should be removed and the first emi I paid should be refunded.

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Jan 22, 2022

Complaint marked as Resolved

IndiaBulls customer support has been notified about the posted complaint.

Dec 12, 2021

Updated by Hemanth Raj Sampari COMPLAINT 2: While I was trying to contact the dhani costumer care to complaint about the above mentioned "refund amount issue", I recieved a call from [protected] claiming to be the dhani costumer service and he manipulated me into disclosing OTP for login follwed by OTP for a transaction of 9851 INR . Before I realised the fraud, money transfered. Iam attaching the screen shot of the transaction.

So the total amount I lost is now summed up to 18350 [9851 + 8499] . Harshly enough I have to pay the frist emi by tommorow or else my credit score will be effected.

Iam just a student, this is hard earned money for me. please prioritize my complaint and kindly solve this for me as soon as possible.

Verified Support

Dec 14, 2021

IndiaBulls Customer Care's response "Dear Hemanth Raj Sampari,

We understand that our team connected with you and was able to assist you in the best possible way. Do let us know if you need any assistance in future.

Jatin, Team Dhani"

Verified Support

Dec 16, 2021

IndiaBulls Customer Care's response "Dear Hemanth Raj Sampari,

we hope that our team was able to solve your concern successfully. Do let us know if you need any further assistance.

Jatin, Team Dhani"