IndiaBulls — Baseless Extra charges applied over the instalment

My last installment is due but there are a lot of extra charges that have been levied like late payment fee, bounce charges etc. But none of them make sense. There are reasons behind this.
First of all, I availed moratorium till August 31st but I was still asked to pay before 31st August. There you people imposed charges, Then after the moratorium period ended, I paid every month till November but manually. Again charges were imposed even after informing that I don't use that savings account anymore registered with Indiabulls.
And then these late payment charges even after availing moratorium.
Last installment of ₹1033 is due, I'll pay on 5th December and foreclose my loan account with Indiabulls but only if all these charges are taken down.

Let me know asap so that I'm able to pay tomorrow otherwise you can put more charges and I won't be paying.

There is no response on mail from you since you only know to send case closure emails as if a bot is sitting there to deliver assistance to us, hence I'm putting my complaint here.

Loan account number - IPERDEL02675364
customer ID - [protected]
Was this information helpful?
No (0)
Yes (0)
IndiaBulls customer support has been notified about the posted complaint.
Verified Support
Dec 07, 2020
IndiaBulls Customer Care's response
Dear Tanya,

We regret the inconvenience caused to you. We have escalated your remarks to our concerned team and will get back to you with an update.
Verified Support
Dec 09, 2020
IndiaBulls Customer Care's response
Dear Tanya,

We have shared a resolution/update regarding your concern on your registered email ID. For further concerns/queries kindly write back to us.
Jan 04, 2021
Updated by Tanya yatin
There has been no resolution to my issue and provide the resolution here and not on my email id. Foreclose my account as I've paid all my emis. And I'm not going to pay bounce charges as the bank account associated with Indiabulls is not working since more than 10-11 months.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiaBulls
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    2692
    Pending
    273
    Resolved
    1513
    IndiaBulls Phone
    +91 12 4668 2810
    +91 12 4668 2812
    +91 12 4668 2851
    IndiaBulls Address
    Indiabulls House, 448-451, Udyog Vihar, Phase-V, Gurgaon, Haryana, India - 122001
    View all IndiaBulls contact information