[Resolved]  IndiaBulls — complaint against emi amount and payment

Address:

Hooghly, West Bengal, 712311

Dear sir,
1. This is to inform you that i am a customer of indiabulls dhani, my loan account no. Is - iperkol02458039, for the loan amount of rs.21400/-.
2. On may-2019, i had taken the above mentioned loan & till now i have regularly paid the certain monthly emi of rs.1242/- (Including penalty/late fine).
3. On 6th january, i have paid the current month emi of rs.1242/- & received the below mentioned successfulltransaction message :- (Thanks for the payment of emi for your dhani credit line loan id[protected]. Login to dhani app https://abcd.onelink.me/zcy7/46125f04 to shop more using dhani credit line).
4. But, on the same day itself, i have received another message as mentioned below:- (Dear customer, emi of your indiabulls dhani loan pl21184839l is dishonored. We will represent the emi in your a/c by 07.01.2020. Please maintain sufficient balance).
5. On the next day, 7th january, a lumsump amount of rs.700/- was deducted automatically from my bank account.
6. Till now, i have paid & cleared all the monthly emi & penalty charges & thus, there is no such due amount remaining from my side. Thus, i am confused & don't know why i have received this ""dis-honoured"" message.
I request you to please look into this matter on an urgent & serious basis and refund me back my certain & extra deducted amount of rs.700/- on my savings bank account immediately.
Will be grateful to you.
Thanks & regards,
Dipan roy
Phone - [protected] / [protected].