[Resolved] IndiaBulls — Dhani App - Fraud

bibhuprasadkar

from Bhubaneswar, Odisha

Jan 3, 2022

Address:

Cuttack, Odisha

Dear Madam/Sir,
I have subscribed Dhani One Freedom Card on Date: (1/5/2021
Application: CL[protected] and paid a subscription fee of Rs. 199. Subsequently on 3/5/2021 I deactivated the One Freedom Card and wrote to [protected]@dhani.com requesting them to immediately cancel the One Freeedom card issued in my favour as I did not want to use that. As I have Cancelled/deactivated the card followed by all steps as directed by the Dhani Support team, I never have used the Dhani One Freedom card neither I have availed any service of it. After a long duration i.e. on 03.01.2022 I received a call from Dhani team saying that I have a due of Rs. 1250 towards my subscription charges. The caller's name was Lokesh. I really don't understand for what reason I should pay this subscription fee! I request the Dhani team to immediately wave this fee and cancel the Onefreedom card issued in my favour immediately. Kind regards, Bibhu Prasad Kar

Was this information helpful?

No (0)

Yes (3)

Feb 8, 2022

Complaint marked as Resolved

IndiaBulls customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2022

IndiaBulls Customer Care's response "Dear Bibhu Prasad Kar,

Our team tried to contact you but could't get through. We request you to provide an alternate number via DM m.me/dhaniapp One of our representatives will contact you shortly in this regards.

Jatin, Team Dhani"

Verified Support

Jan 07, 2022

IndiaBulls Customer Care's response "Dear Bibhu Prasad Kar,

We tried reaching out to you but were unable to connect with you on your number. pls leave your number at [protected]@dhani.com and we will call you right back. You can also choose to call us a time of your convenience at[protected] anytime from 8 am to 8 pm. Thanks,

Jatin, Team Dhani"

Related IndiaBulls reviews

View all 2692 IndiaBulls Reviews

Comments

bibhuprasadkar

from Bhubaneswar, Odisha

Jan 6, 2022

Dear Madam/sir, My numbers are [protected]/[protected]. I can be contacted in any of the above mentioned numbers. I also have several mails to your support team but there is not a single response. My only request is that: I cancelled the card immediately after subscription hence it should cancelled w.e.f. that date and no subscription fee should be imposed on me. It should be waived off. As I have paid 199/- at the time of subscription but immidely deactivated / cancelled the card the following day. So please co-operate and help.

bibhuprasadkar

from Bhubaneswar, Odisha

Jan 6, 2022

Dear Madam/Sir, I received a call from Dhani call center????? Not sure who was the caller. The caller on the other side asked me to download "Anydesk" on my phone so that he could access my Phone and to make the payment on call. Can anybody trust this call whereas we are coming across n number of online fraud near us every day. Dhani team is requested to kindly Cancel my card without asking me to give such remote access to my phone. I email sent to their support team may be considered and the Dhani One freedom card may kindly be cancelled immediately without imposing any fee. Please be informed the Dhani Call Center executive may be requested to behave properly with the Customers. They should keep their patience and listen to the customer and should not say " App jaise hajaro case ate hai daily" . This is offensive. Please take care of this.