IndiaBulls — Dhani Credit Line - Money not credit

Address:	One International Centre (Formerly IFC), Senapati Bapat Marg, Elphinstone Road, Mumbai – 400 013
Website:	www.dhani.com

Hi All,

Whom so ever it concerns.

Today I had applied to Dhani Credit Line No EMI Loan:
As per my understanding and display shown in Mobile Application, I was supposed to receive 43873 Rs as part of Credit Line for 50000 Rs. Along with this it was promised that 5100 would be credited in my Dhani points which can be used to pay my bills or recharge any other services available on Dhani.

I had opted for this due to COVID medical emergency and I received only 43873 Rs in my Dhani Wallet.
5100Rs worth nothing was credited into my Dhani account.

Secondly, it was mentioned that no processing fees would be changed for bank transfer, now post availing the credit line it's charging me to the extent of 2.75% of fees.

Thirdly, there was no mention of the limit of transaction. This is totally uninformed to customers and Dhani has been directly misleading the customers.
The kinds of limitations that I have been facing as listed below.
I cannot transfer more than 10000 Rs. If that is the case why are customers not informed of the same prior?
When I tried for 10000 Rs, it showed again only 5000Rs allowed per transaction. So I did two transactions of value 5000+4500 Rs to my bank account.
Interestingly, per account I can only transfer only 10000 Rs for a given month.
If that is the Transaction limit then why don't you directly transfer the amount to the Customers Bank Account?. Quote on Quote this sort of limits are only set to benefit the firm only and not customers. Such limits will not allow customers to withdraw the amount from their by company dually benefiting i.e. money does not leave their/Dhani's bank balance for months and also customers are charged with monthly Interest/EMI.

However, the 9500 Rs that I had transferred from Dhani Wallet to Bank Account has not yet been credited to my bank account.

I want the below points to be addressed.

1) Cancel the Dhani Credit line and you can directly take the refunds from my Dhani Wallet. As this sort of limitation is of no use to customers.

or

2) Credit 5100 Dhani points as cash into Dhani wallet, unlocking the limitations.

or

3) Freeze the Dhani Account and face the consequences in Consumer Court. This is for all the misleading information and hiding of information and keeping consumers in blind.

Well, it's not that I am writing the email directly, I have tried at least 50 times calling customer care as stated in Contact Us[protected] and[protected]. Not even once I was connected to any executive to speak with each time I ran through IVRS and waited for 8 to 10 mins automatically and then it disconnected. This means I have spent more than 100 Mins on calling your customer care. This also contends to creating mental stress to customers by making services unavailable for consumer court.